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Note from shop owner Thanks for all your support!

Note from shop owner

Last updated on Feb 3, 2011

Thanks for all your support!

opensesame

Contact shop owner

opensesame

Shop policies

Last updated on February 3, 2011
Thanks for visiting the Open Sesame Jewelry Shop. We love designing and making jewelry and we hope you find something you love!

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
Our preferred method of payment is PayPal. It's secure, easy and fast. We'll ship your order once your payment clears.

As of September 1st, 2008, all purchases made by California residents will automatically be charged sales tax. Thank you in advance for your understanding!
Shipping
All orders will ship via United States Postal Service, First Class mail with delivery confirmation (delivery confirmation is not available for international orders). Insurance is not included in shipping costs. Please let me know prior to checking out if you would like to discuss insurance options.

Packages will be shipped within 2 to 4 business days. Please contact us if you need your order in rush so we can discuss the arrangements.

International orders are brought to the post office only once every week.

All orders will be packaged in a rigid box to prevent damage during shipping. Your jewelry will be wrapped in tissue paper, ready for you to pop into a gift box, or ready for you to tear into yourself! We try very hard to use minimal packaging materials, and use recycled / repurposed materials when ever we can. Most of our packing materials can be reused or recycled after you receive them.
Refunds and Exchanges
At Open Sesame Jewelry, we want you to be completely satisfied with your purchase. If you receive an item that does not meet your expectations, we offer refunds for the total cost of the item. All shipping costs are at the expense of the customer. Returns must be completed within 7 days of original shipping and will be issued as soon as we receive the returned item in its original condition and packaging. Please contact us for more information.

We guarantee all of our creations to hold up for a lifetime of respectful wear. Please understand that some materials are very delicate. If something breaks, we ask that you send it back to us (so we can address whatever the issue is), and we will happily recreate your piece for you!
Additional policies and FAQs
Materials:
At Open Sesame, we use only the highest quality materials in our jewelry, from real, .925 Sterling Silver, gem quality 24 Karat Gold Vermeil, to individually selected gem stones. Most of our supplies come from a small local Fair Trade company. Please let us know if you have any questions regarding our materials!


Custom Work/ Alterations:
We love creating jewelry, and we want you to love it just as much! If you see something you like, but are interested in a different color, metal, or size, just ask. Most of our listed jewelry can be altered to different lengths or sizes upon request. Please send us a conversation before purchasing an item you would like altered.


Feedback:
Etsy is an amazing online community, and feedback is an important part for both buyers and sellers alike. As a seller who values the satisfaction of their customers, we truly hope that you will take the time to leave us feedback, or contact us if the transaction doesn't leave you smiling. Be assured that we take the time to leave feedback for everyone supporting our shop.