openthecellardoor

I do not issue refunds or accept returns. If your items arrive damaged due to shipping please know this is out of my control. All orders are packed with care. If an item breaks within 30 days of purchase I will repair or replace it with a similar item. If there is a pattern with this I will not replace or repair unless shipping cost both ways is paid by the customer.

I accept Paypal, Visa, Mastercard, American Express, Discover, and Etsy gift cards. Payment is due within 72 hours of checkout. Unpaid items will be relisted after 3 days. Washington State residents will be charged 10.1% sales tax.

I will package and ship your item within 4 business days unless it is a custom or made to order piece. I offer USPS 2-5 day First Class Shipping and USPS 1-3 day Priority Mail for all jewelry. A tracking number will be sent to you as soon as your order ships. I personally drop all packages off with the USPS. Please note that once I turn over packages to the United States Postal Service their progress is out of my hands. Open the Cellar Door is not responsible for lost or stolen packages. Please make sure that your shipping information is accurate when placing your order.

***All orders are shipping on time but there have been some USPS delays due to COVID-19 and presidential interference. Please contact your local post office with questions or issues with any orders marked as "In Transit" that you have not received. Unfortunately as soon as I ship a package it's journey is completely out of my hands. I do not have access any additional shipping information, only USPS will be able to assist with any issues. My apologies!!***


INTERNATIONAL SHIPPING:

I ship via first class mail via USPS. This includes a customs number that tracks your package to the US borders but not beyond. l highly recommend adding insurance, which also includes express services to your order for an additional fee, please contact me before purchase and I can set up a custom listing for you that includes this protection.
Please understand if you decline to add this service and your package is lost, stolen or damaged due to USPS or other factors out of my control, please know I am not responsible. I am very firm on this policy. Insurance protects your purchase should any of these fates befall your package once it's left my hands, I highly recommend it.

Due to the fragile nature of my curiosity cabinets and their contents I am only able to ship these domestically.

Every country's import taxes (and or) duty fees are different and it is your responsibility alone to be aware of your own country's custom laws as well as your responsibility to pay the additional taxes & duty fees that goes along with importing merchandise from my country.
Falsifying shipping documents is illegal here in the US so please don't ask me to add a lesser value than to these documents than what the piece is actually worth.

Again, please note that I am not responsible for items that are lost, stolen or damaged that were not purchased with insurance. I am very firm on this policy.

Many of my items are made from salvaged, vintage and antique materials. Small scratches, chips, etc. are part of the piece and are not to be considered as defective