Most items are customizable to other sizes. Specifically speaking about our pet beds/mats. If the fabric is still available the answer is generally 'yes' . There are some instances related to size that we are not prepared to handle. Give us a chance to see what you are wanting to have made.

We like to 'think outside the box' and will work on unique items or special sizes/fabrics as best we can. Give us a chance to see if your item is something we are able to handle - please send us a request to start the discussion

Custom orders will then have a special listing done. We will email you a link to your special order so you can review the details and ask any questions prior to you making the purchase.

We are an 'in stock' shop so special orders will have a longer delivery and you will be quoted the estimated time to produce your order.

Payment in full will be required prior to starting your special/custom order.

Custom orders are non-refundable as they are your unique requirement

PET BEDS/mats
Washing instructions for our petbeds/mats will be included in the shipment. The beds/mats are very very washable and dry-able and will last for a very long time. If you have any concerns about the quality or care of our pet beds beds prior to your purchase please send us a 'convo' we welcome the discussion

POTHOLDERS
machine washable and ready to go - touch up with light iron at your personal choice. These potholders are NOT suitable to be used in microwave.

CAT TOYS
- Those without catnip ok to wash and dry
- those with catnip we discourage machine washing

DOG TOYS
- braided tug toys, machine wash gentle and air dry (low dryer ok)

Other items (items change a lot, if concerned about a specific item, please ask)

Oh yes we can !

At this time we offer a free gift wrap with simple card if requested. We use a simple single color wrapping or kraft paper and generally tied with twine. Simple small card with inscription as you instruct.

We can drop ship your item to any of the 48 mainland states as long as you provide all instructions via comments in your order

Not at this time

Send us a convo and let's start the discussion. Many times we can do additional quantities of something you want to purchase. It is best to probably ask the question prior to your purchase of the item you see and want. However if you were to think we CAN NOT provide more and you really want the item anyway, then by all means go ahead and proceed with your purchase so you don't miss out on the one you like.

Not at this time.

We love to recycle. It makes sense to us.

As a result we ship all goodies in recycled containers. By reusing a container it is the best form of recycling. We print on economy mode and use obsolete labels when we can.

So what this really means is we are trying to be good stewards of our environment and also - every dime not spent on a spiffy new container, well, then that just leaves more funds for the critters.

Operation Pets Alive is a certified non profit pet welfare organization based in The Woodlands,Tx inside Montgomery County Texas. We operate with 100% volunteer fosters for the dogs and cats under our care.

Website: www.operationpetsalive.org

Facebook: www.facebook.com/OPATexas

This Etsy venue provides an ongoing fundraising effort to help fund vetting and all related expenses associated with ultimate adoption of these pets.

Generally yes ... If logistics allow. Otherwise shipping fees are fair and reasonable for us to ship your goodies