Custom Mosaic Mirrors by Josh Hilzendeger
opusmosaics' Shop Policies
Thank you for visiting Opus Mosaic's Etsy shop. Mosaic artist Josh Hilzendeger works very hard to create beautiful, hand-crafted mosaic mirrors that will beautify his' customer's homes and that will be loved for years to come. Each mosaic mirror is made by hand using traditional techniques that have given mosaic art it's unique aesthetic for millenniums. Josh appreciates your interest in his' mosaic mirrors and hopes you find what you are looking for. If you do not see something exactly as you'd like please feel free to contact Josh regarding custom designs or colors to suit your personal taste.
Mosaic mirrors can be purchased with either of the following methods:
Credit Card/Debit Cards: All major cards are accepted through Etsy or by using Paypal.
Money Orders: Please contact us if you would like to pay for your mosaic using a money order and for an addrress to send it to. To avoid unnecessary delay in receiving your mosaic please send money orders as quickly as possible after you complete your purchase.
We ship most orders via FedEx Ground shipping services. Shipping prices for each mosaic mirror can vary depending on size, weight, and possibly destination. Costs for shipping are indicated for each listing in our shop and typically include the cost of not only shipping but also packing costs. Shipping Insurance on your mosaic mirror is always included for your protection.
Refunds and Exchanges
If you are unhappy with an item you purchased from our Etsy shop for any reason please contact us within 5 days of receipt of your mosaic. Refunds cannot be given but items shipped back within 10 days of receipt and that are received by us in original condition are eligible for an exchange for merchandise of equal or lesser value. Replacement mirrors for returns that have to be made from scratch are subject to the normal 8 week production lead time. Please be assured that while problems are rare we will do everything possible to make things right if they occur.
Additional Policies and FAQs
Orders cannot be cancelled once they are placed. Some exceptions may be made at the discretion of Opus Mosaics but a Cancellation Charge of at least $25.00 will be assessed to the Buyer.
Last Updated May 15, 2015