If you're not happy with your purchase for any reason please contact me. I do accept returns.
I really want you to love your purchase, so before you buy, please ask if you are unsure about any of the features of a product.
You can return any item, other than custom made items, within 14 days of receipt. I will refund you the total amount you paid for the item including outward postage, but you will be liable for any return postage costs

payment should be made by Paypal. You can do this with a credit card, even if you don't have your own Paypal account. Follow the instructions at checkout, and let me know if you have any questions

I post everything next working day, 2nd class within the UK. All overseas deliveries are Airmail. I will obtain proof of posting, if you would like any further insurance, let me know before completing your purchase. As with everyone else, I rely on the postal service to deliver your parcel. If anything goes amiss, let me know as I can provide you with proof of posting.
For higher value items, I'll use a tracked service which gives compensation upto the value of the item.
If you would like a different mail service, please let me know. I will be glad to work out the best option for you
If your delivery address is outside the UK, you may be liable for customs duty/import taxes on delivery. Payment of any such duty/taxes will be your responsibility.

Would you like a beautiful, handcrafted item featuring the fabrics you love, but no longer wear? Maybe your child's clothes, now outgrown, but full of memories? Your favourite jeans that just don't fit anymore? The shirts with the frayed collars? Get in touch to discover the possibilites!

Privacy Policy
Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information, if you contact me directly.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
--as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
-- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
-- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
-- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
-- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
-- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
-- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 1 year.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
-- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
-- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
-- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
-- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Lissa Herd of Original Cloth, am the data controller of your personal information. If you have any questions or concerns, you may contact me at originalcloth [!at] virginmedia.com