CatMacKenzieMilliner

OTM Design couture millinery and accessories

Inverurie, United Kingdom 65 Sales On Etsy since 2008

5 out of 5 stars (21)

CatMacKenzieMilliner

OTM Design couture millinery and accessories

Inverurie, United Kingdom | 65 Sales

Catriona MacKenzie

Contact shop owner

Catriona MacKenzie

Announcement    Thank you for dropping by my virtual shop, please come visit me on
Facebook at www.facebook.com/OTMDesign
Instagram www.instagram.com/catmackenziemilliner
Or www.instagram.com/catoverthemoon


Cat
x ^._.^ x

Announcement

Last updated on Feb 1, 2018

Thank you for dropping by my virtual shop, please come visit me on
Facebook at www.facebook.com/OTMDesign
Instagram www.instagram.com/catmackenziemilliner
Or www.instagram.com/catoverthemoon


Cat
x ^._.^ x

Reviews

Average item review
5 out of 5 stars
(21)
See reviews that mention:
quality 2 shipping 3 customer service 6

About CatMacKenzieMilliner

Sales 65
On Etsy since 2008

Making colourful stuff since 2006.

After training in jewellery and silversmithing in the late 80s I never lost the joy of creating my own beautiful things. Then I married and created 3 beautiful things that took up all my time! 😀 Now, with Etsy's help, I sell my hats, jewellery and accessories from my home in North East Scotland.

Around the web

Shop members

  • Catriona MacKenzie

    Owner, Creator

    OTM Design began in 2006 from my studio at home in Aberdeenshire. My training involved studying Jewellery and Silversmithing in Glasgow in the (late!) 'eighties, but really it is a love of beautiful materials and beads which inspires my designs.

Shop policies

Last updated on February 2, 2019
Thank you for browsing and I hope you have seen something to catch your eye. I strive to offer originality, value and exquisitely put together items, just how you like them. Here is my small print.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
  • Check
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Items can be returned for refund provided you notify me within 7 days of receipt, and they are returned within 30 days unworn (except tried on) and in the original packaging. Sorry I cannot refund pierced earrings. Return postage will not be refunded.

Faulty or broken items will be replaced, please notify me within 7 days of receipt, photographic evidence may be required.

Lost in the post items will only be replaced once an appropriate time has elapsed (ie: 14 days from posting, within the UK).

To avoid returns please ensure to carefully read the item description paying particular attention to sizes and measurements given.
Payment
I accept PayPal and you can still use Debit or Credit cards without having a PayPal account.
I can also accept BACS or you can post me a cheque the old-fashioned way but please contact me to arrange this before ordering.

For overseas customers please be aware that any customs/import charges are your own responsibility.
Shipping
Items will be posted within 2 working days unless it is a custom order in which case I will be in touch with a delivery schedule.

Shipping is from the UK and will take 2-3 days for UK addresses, approximately a week for European addresses and between one and three weeks for the US and Worldwide.

Delivery may take longer during peak holiday times.

An upgrade to Express/Tracked services is also possible, please contact me before ordering.
Additional policies and FAQs
All items are hand made by me and I am happy to offer alterations to colour, size or style (often at no extra cost) please contact me with any queries or concerns you may have.

My jewellery and accessories are made to exacting standards using the best quality materials but I would not expect them to be treated harshly, when not in use please keep them in the box or bag they are sent in, keep them clean and dry, don't wear them in the bath, shower or swimming pool! or clean them with harsh chemicals. I am happy to give advice on storing/cleaning of individual pieces.

Not suitable for children.

While I endeavour to use only nickel free and non-allergenic materials please be aware that I cannot give you a guarantee.
Privacy
In compliance with GDPR rules I will only use your private details to complete your order. I don’t store or pass on any customer information.