OurosJewels

☛ For Loose Diamond Order
Once you place the loose diamond order from Ouros Jewels (Whether it's listed or custom cut Order), does not eligible for return or cancellation in any condition, As I've already mentioned all the details including photos or videos of the finished item once it has done and before shipment.

☛ For the Certification
I'd like to provide you an Ouros Authentic Certificate with your ordered jewelry or loose diamond, For that, you will have to inform me about the certificate within 48 hours of purchase. If you don't, the buyer will totally be responsible for it.
For the IGI certification, if we agreed to provide IGI Certificate then you will definitely get the certificate with your ordered item.
Once your ordered item has been out for shipment that you aren't able to demand any kind of certification.

☛ Returns are processed within 7 Business Days
Please send me images of an item, pack the items in the original box and please confirm with us before shipping the parcel. All the return items should be covered by the return policy conditions which we have sent you in the chatbox.
If you return a package without informing us, in that case, the buyer will totally be responsible for it.
The buyer is only responsible for return shipping costs. But In some cases, we provide you return charge, for further please contact us before shipping the item back.
If you found any issue after 30 days from the delivery date are only eligible for the repair. Return is not accepted after the policy time frame. Please contact us for more. In some cases, we offer you an exchange service as well.
If we agreed to a refund, we will refund the amount up to 72 hours as per confirmation after getting the return parcel. If we found any damage or issue in the returned product, the buyer is only responsible for the loss of any value.
We are not liable if the buyer proceeds with the return process and provides a tracking number for the parcel that is not updated on a daily basis or is delayed at customs during transit. I'll use every available method to track the ship, but the shipping courier firm has been showing the same status for a long time. We can't do anything in that scenario because the receiver has no chance to rectify it from their end.

☛ Condition:
The product should be in new condition and damaged/ worn-out products will not be accepted under the Easy Returns and Exchange Policy.
If you're making a purchase during any offer (Discount/Coupon), it Will not be counted in under the Easy Returns and Exchange Policy.

☛ For Custom order
Items that have been customized designs or pieces with personalized engraving cannot be returned or exchanged, but if you really need to upgrade or repaired then it would be possible here, please contact us immediately via Chat Box, WhatsApp, Email or Call.
If you’re purchasing a listed item from our store and even customize minor change (Ex. Ring size, Engraving), that order is also included in the custom order.

☛ Special Warranty & Repair Service
To ensure you are confident about your purchase, we have Repair Service, which gives you enough time to be in no doubt that you have made the right decision of buying jewelry from Ouros Jewels Should you have any problem with the jewelry piece, you can choose to repair or exchange within the policy time frame.
• Our repair service can be done anytime with a Paid repair service.
• We will offer you a full warranty for the entire 60 days after purchasing the jewelry from my store.
• If your jewelry is outside the 60 days timeframe, we can still service your jewelry with our Limited Lifetime Service Policy.
• The repair could take up to time (based on the issue) from the date we receive your returned item(s).
• If your purchased item(s) shows any signs of defect or concerns that you want to resolve, then please contact us immediately via Chat Box, WhatsApp, Email or Call.
• We offer a Limited Lifetime Warranty on all of our jewelry, and in the event that there is ever a problem with your jewelry, please contact us with an explanation of what the problem is, and please include the name of the person who purchased the jewelry. We will provide an estimate where possible, but at times we may need the item to get back before we can accurately assess the problem.
• Ouros Jewels does not reimburse for work performed by 3rd party jewelers. Having work performed by 3rd party jewelers nullifies the jewelry warranty (Without notifying us).
• All the semi-mount settings or mount settings are non-returnable and non-refundable.

☛ For custom order listing:
• If you would like to customize any jewelry from my shop, I can happily able to do that but if you want to keep your design private and don't want to publish anywhere (even through our social media) please let us know while placing an order. As it may charge you extra for reserved design. because in major cases we would like to show our custom work with our community,
• However, it shows my best craftsmanship when it comes to specially made-to-order pieces.

☛ Shipping
• If the buyer holds shipment from their side due to some reasons and after that, the shipping courier does not resume dispatch the parcel timely or may lose or damaged we're not responsible for that because we've already gone through the process and share tracking number so that buyer can track easily on daily basis. In this case, the receiver has to resolve this by contacting the shipping courier, whichever we use.
• We prefer to confirm the shipping address prior to shipping, and after shipment, if the buyer wants to change the address we can not guarantee to do that. In some cases, we can do that as well for more contact us.

☛ Diamond Upgrade Policy
• Upgrades are for only IGI/GIA/ SGL Certified Lab- Grown (HPHT/CVD) diamond.
• upgrades are not available for non-certified Lab-diamond.
• You will receive a credit equal to 100% of the original price of the diamond toward the purchase of a new diamond.
• You have to inform 1st before inquiry about upgradation about your last purchase and we will share stone accordingly that
• The price of your new diamond must be at least twice the price of your original diamond.
• Your diamond must be in its original condition with the original certificate report.
• The original certificate must be returned in reusable condition.
• Any damage to the original diamond and Certificate may prohibit it from disqualifying in our upgrading program. And that case we will return your diamond.
• Upgrades are not available for a colored diamonds, gemstones, settings, and jewelry
• Upgrade orders are not eligible for discounts, coupons, or price match requests.
• Your original diamond must be returned to us and accepted by our quality assurance department before your new selection is shipped.
• If our assurance department rejects the diamond, based on the quality, we will reship your diamond to you, and shipping cost and other duties must have to pay by the customer.
• Also, we are not responsible for any loss or damage caused to the parcel by the shipping company after shipping from here.
• Upgrade credit does not include duty or tax paid on the original purchase. All applicable duties and taxes will be charged on the full retail price of the new diamond before any credit is applied.
• The Diamond Upgrade Policy is only applicable for two years from the date of purchase.
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