overthemoongifts' Shop Policies
Welcome to my new etsy shop! I am just getting this shop off the ground so expect improvements along the way. Thanks for your support!
PLEASE NOTE: All pieces are created by hand, so no two items are identical.
- I gladly accept custom orders. When placing a custom order, please specify colors, patterns, etc in a message to me.
- If you have an idea for a product similar to those that I create, message me and I will see if I am able to create it as a custom order.
- All items are made in a pet-free, smoke free home.
- If you see an item that I’ve sold is no longer in the shop, email me. I may be able to make it again.
I only accept paypal at this time. If an item is ordered and is unpaid for 48 hours, the order will be considered void. Cancellations can not be made once the item has been started.
Orders will be shipped via USPS First Class Mail unless otherwise specified.
Most of my items are "made to order" and will take some time to customize. For those items please allow 7-10 business days to ship once payment is received. In the event that you order a pre-made item, that item will ship in 3-5 business days from receipt of payment.
Upgraded shipping available upon request.
Refunds and Exchanges
I hope that you will be happy with your original piece and will become a regular customer, however, in the event you are dissatisfied with your order, I will make every effort to accommodate exchanges or store-credit in the event that you are not happy with your product. Refunds will be handled on a case-by-case basis.
Last Updated March 27, 2011