BarbaraLWilkinson

Your satisfaction is important to me. However, merchandise may be returned within 10 days, in original condition with a copy of your invoice. Shipping costs are non-refundable. Jewelry must be carefully packed and insured, we cannot be responsible for damaged and/or uninsured returns. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Custom designs are final sale. No changes may be made to any custom order; once the order is submitted it is considered final sale.

***Please note that items purchased from me at in-person events may only be exchanged for same or greater value within ten days of purchase.

To return merchandise, please ship to:

Barbara Wilkinson
c/o Oval Services
17A Stuyvesant Oval
New York NY 10009

I accept payments through Visa, MasterCard, American Express and Paypal.
Please note that New York residents will be charged sales tax at 8.875% when you make your payment.

Items will be packaged in an organza pouch to keep your jewelry safe, or a gift box. You can choose by indicating in Note to Seller. Otherwise I will include either one. Purchases over $100 will include insurance. I will send your item via US Postal Services with Delivery Confirmation for US customers, and First Class International for overseas purchases.

Please note: International customers are responsible for any and/or all Customs fees, taxes, and duties associated with shipping & purchasing to their respective countries, should they be assessed. Most country's Customs agencies open and/or assess fees to a random selection of packages. Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations. We have no way of calculating how much these fees would be, should they occur, and we are not responsible for those charges. For any additional information please refer to your local customs agency.

Customer service is important to me so I generally ship your purchase within a day or two after receipt of your payment, and will keep you informed of the status along the way. If you are satisfied with your purchase, I would love to have the feedback in my shop.

For information on caring for your jewelry, please visit my website: http://www.barbarawilkinsonjewelry.com/jewelrycare/

GDPR POLICY: This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect: To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

Why I Need Your Information and How I Use It: I rely on a number of legal bases to collect, use, and share your information, including:

-as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
-when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
-if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
-as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure: Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

-Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
-Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention: I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. My Etsy past sold orders are viewable to me for the length of time that my shop is open.

Transfers of Personal Information Outside the EU: I am based in the US, and all my data is in the USA.

Your Rights: If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information:

-Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
-Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
-Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
-Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me: For purposes of EU data protection law, I, Barbara Wilkinson, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info [!at] barbarawilkinsonjewelry.com. Or, for faster processing, send a request directly to Etsy.