OwlandOtter

The Owl & Otter

Brighton, United Kingdom · 1708 Sales

OwlandOtter

The Owl & Otter

Brighton, United Kingdom 1708 Sales On Etsy since 2012

5 out of 5 stars
(313)
Rachael Howard

Contact shop owner

Rachael Howard

Personalised Laurel Mummy Make Up Bag
Personalised Laurel Mummy Make Up Bag
$20.25
Personalised Laurel Bridesmaid Make Up Bag
Personalised Laurel Bridesmaid Make Up Bag
$20.25
Cactus Make Up Bag
Cactus Make Up Bag
$20.25
Personalised Slogan Make Up Bag
Personalised Slogan Make Up Bag
$20.25
Bake It Until You Make It Make Up Bag
Bake It Until You Make It Make Up Bag
$20.25
Personalised Bridesmaid Make Up
Personalised Bridesmaid Make Up
$20.25
Personalised Bride Make Up Bag
Personalised Bride Make Up Bag
$20.25
Personalised Make Up Bag
Personalised Make Up Bag
$20.25
Gangsta Crapper Babygrow
Gangsta Crapper Babygrow
$20.25
Personalised Mummy's Milk Monster
Personalised Mummy's Milk Monster
$20.25
Personalised Daddy's Milk Monster
Personalised Daddy's Milk Monster
$20.25
Personalised Made In Babygrow
Personalised Made In Babygrow
$20.25
Daddy's Future Sports Star Personalised Babygrow
Daddy's Future Sports Star Personalised Babygrow
$20.25
The Bad Ass Baby Club Babygrow
The Bad Ass Baby Club Babygrow
$20.25
Personalised Speech Bubble Babygrow
Personalised Speech Bubble Babygrow
$20.25
Baby Milestone Babygrows
Baby Milestone Babygrows
$20.25
Damn, I Am One Cute Baby Babygrow
Damn, I Am One Cute Baby Babygrow
$20.25
Eat, Sleep, Play, Repeat Babygrow
Eat, Sleep, Play, Repeat Babygrow
$20.25
Sleep Tight Little One Babygrow
Sleep Tight Little One Babygrow
$20.25
You've Got This Mummy Babygrow
You've Got This Mummy Babygrow
$20.25
Mummy Gives The Best Hugs Babygrow
Mummy Gives The Best Hugs Babygrow
$20.25
Nanny Gives The Best Hugs Babygrow
Nanny Gives The Best Hugs Babygrow
$20.25
Personalised Palm Initial Babygrow
Personalised Palm Initial Babygrow
$21.60
Gangsta Crapper Babygrow
Gangsta Crapper Babygrow
$20.25
View all 187 items

Reviews

Average item review
5 out of 5 stars
(313)
4t91

4t91 on Jul 13, 2017

5 out of 5 stars

A beautiful card. My nephew ( and the rest of the family) loved it. Fast delivery as well.

droopyjaney

droopyjaney on Jun 27, 2017

5 out of 5 stars

Thank you this was for a very dear friend, he loved it, perfect!

View all 313 reviews

About

Once upon an otter day.....

The Owl and Otter started on my living room floor when I was making favors/table decorations for my wedding. We had a very tight budget but we wanted to have all our friends and family around us so I set to work. It was a lot of hardwork, especially fitting it around my work, but I got there and it was a fantastic day overall!

The wedding showed me that I loved creating beautiful presents and decorations and from that day on, I have set about making products that I would want in my own home. I design and finish every single product so if it doesn't meet my standard, it doesn't get sent out.

I find inspiration in my seaside home of Brighton, which is wonderfully creative and also from the many flee markets and antique fairs that happen in our city.

By the way, if your wondering why my shop is called the Owl and Otter, its simple really. My favorite animal is the otter, whilst my best friend and husband, is nicknamed Nightowl - while people have doves at their wedding, we had owls!

Around the web

Shop members

  • Rachael Howard

    Owner, Maker, Designer

    Hello! My name is Rachael and I am the face behind the Owl and Otter! My interests include reading and spending hours in flee markets/antique shops. I have a great family and friendship base and I love spending hours with them drinking tea! xx

Shop policies

Last updated on May 27, 2014
Hello and thank you for look at the Owl & Otter!

We're based in the sunny seaside town of Brighton and we design and make beautiful gifts and household items. We find inspiration from the seaside, flee markets and generally anything that catches our eye - we're a bit like magpies here!

We are constantly updating our product range to reflect new designs/interests and we hope that people love them as much as we do.

We know that when it comes to decorating your house or buying that perfect present that quality and customer service is key. That is why all our products are lovingly made to the highest standard and we ensure that they are special in every way.

We believe that customer service is the key and strive to provide the very best!

The Owl & Otter
xx

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy Gift Cards and Etsy Credits
Payment
PAYMENT
We currently accept payment via Paypal, which we have found to be the safest. You don't need a Paypal account to make a payment via Paypal but if you have any problems, please don't hesitate to contact us.

LEAD TIME
Our products are designed and finished by the Owl & Otter. While we always try to send our items out within a day but sometimes we may experience delays. If this happens, we will always contact the buyer and explain the situation. However, on personalised items, the average lead time is 2 weeks from order date to ship date. If you need your item sooner than 2 weeks, just contact us and we will try our absolute best to get your product with you for when you need it.

PERSONALISED ITEMS
We feel that when you are choosing a personalised gift, the service should be simple and accurate. When you are selecting a personalised option, simply indicate at checkout what personalisation options you would like and we will make this happen. However, PLEASE check your spelling. If you missed the personalisation option at checkout, please email with the information along with your order number. If you do not send this information it will delay your order.
Shipping
All our products are shipped with uptmost care and we ensure that all products are securely packaged to avoid any damage.

We use the Royal Mail for all internal shipping. For international deliveries we use Parcel Force untracked. If you wish to have your product tracked, please email us and we will create a special listing. Please note, international tracked deliveries can cost up to $10 extra - depending on location.

Please allow 10-15 working days for all international deliveries. If you need your item quicker than this, then please contact us to arrange Airsure delivery for an additional charge.

If you have any special delivery requests, please don't hesitate to contact us.
Refunds and Exchanges
We are flexible and understanding and always do our best to accommodate your needs. There are however a few guidelines that we must take into consideration.

BROKEN OR DAMAGED GOODS
All orders are very carefully and securely packaged however there is always a slight chance that an item may arrive damaged. If you receive a damaged item please contact us within 3 business days of receiving your package so that we can issue a replacement immediately.

MISTAKES
We carefully review all orders for correct spelling, colour selections, etc. However if you should receive your order and a mistake has been made on our part we will correct it immediately. Please contact us within 3 days to make arrangements to rectify the situation.

If you have given us the wrong information for your order by mistake we will help fix it for you. If the order requires that it be shipped back to us to be fixed you will be responsible for the shipping cost to send it us and then back to you. Please take your time and review the information that you submit to us to avoid any delays!

RETURNS ON PERSONALIZED OR CUSTOM ITEMS
If an item has been made to your specifications with personalization or custom colors and you are simply unhappy with your order you must contact us within 3 business days. We will take all of your concerns into consideration at this time and make a fair and reasonable decision on the best way to handle your return. In most cases you will be responsible for the shipping to return the product to us and then will receive a partial refund or store credit, as a restocking fee may apply.

NON PERSONALIZED OR CUSTOM ITEMS
If you have placed an order that did not include personalization or colour selections and you are simply unhappy with your order you must contact us within 3 business days and return your package to us within 7 business days for a full refund of the cost of the goods. You will be responsible for the shipping costs.
Additional policies and FAQs
FEEDBACK
Upon receipt of your order we would love to have your feedback! If you are happy please let us know and leave positive feedback. If there is a problem with your order please contact us right away. We will do everything that we can to insure that you are 100% satisfied with your order. We are very reasonable and flexible so there should be no reason to leave negative feedback!

PHOTOS
PLEASE share your photos with us! We would love to add them to our listings and to our Facebook page to give others ideas and inspiration!

PRODUCT VARIATION
Please note that our products are HANDMADE (never mass produced, always made to order) therefore there may be slight variations and imperfections from item to item. This simply adds to the beauty of each unique piece! Thank you for taking this into consideration.