Owlsandco

I aspire to provide 100% customer satisfaction. If for any reason you are unsatisfied, convo me, or mail me on owlsandco [!at] gmail.com and I will make it right.

Customer must contact me within 14 days.
Returns must be mailed back to me insured and at the buyers expense within 21 days of receipt. Items must be returned in unused and undamaged condition.
I regret that I cannot refund shipping charges.

If by any chance, your item didn't delivered to you - and your Post mark it as Unclaimed - and delivered it back to me - you can get money back BUT only for item price ( minus ETSY and PAYPAL fee ), sorry.
I'm ALWAYS sending items via trackable mail, so you and I can track it, almost always ( Australia excluded). I'll sent you tracking number via mail after sending.

I'm not responsible if you give me the WRONG address and you didn't get the item!!!! Item is shipping on your easy/pay pal address. If it's a gift it can be sent to another address - must be add in comment or convo!!


I can't be responsible if toy come to you damaged, broken, already open.

I accept Paypal and Etsy payment and ship following receipt of payment.

〜 Please, have in mind that the customer is responsible for any duty or customs charges or fees that may be charged by her/his country.

If you are paying with eCheck, it takes 3-5 days for your payment to be seen on my paypal account. So your item will be shipped after payment is complete.

If you want to cancel your order, please contact me first. You can't cancel it, if item is already shipped.

If you cancel it on time, I'll be giving you a refund ( decrease a paypal fee ).

• All items are made and send from Zagreb, Croatia, Europe.

• Item will be shipped 2-7 business day/s after payment is completed. If something pop up, I'll let you know.

• I'm shipping from monday to friday.

• Please send me a message if the shipping name and/or address don't match your ETSY name and/or address, or write the correct address in the "Message to Seller" section during check out.

• All the parcels are shipped by Airmail Mail with tracking number.

• Please, have in mind that the customer is responsible for any duty or customs charges or fees that may be charged by her/his country. Also, I can not control any delays caused by customs.

• It takes about 2-3 weeks for my item to arrive to USA or Australia/NZ, please keep that in mind, I can't make super fast delivery. I can't be responsible if shipping time last longer.

• There may be some postal delaying at Christmas time ( and I can't do nothing about it ), so order your item on time :)

I do not take custom orders.


★ Feedback ★

Please leave a feedback after you receive a parcel so I know it arrive safely to you.
Items are sending with a registered mail, but many times it happen that I can't see tracking number right. So I don't know if your parcel arrived.


Thanks for understanding.

xoxo

Zrinka