oxygenimpulse

RETURNS: NO REFUNDS OR RETURNS will be given for Made to Order or Custom items unless the item is defective or made different then what was ordered and customer contacts me within 7 days of arrival. Please read all descriptions and view all pictures carefully for my handmade products before ordering. I do not give refunds for buyers remorse or because a cheaper item exists elsewhere. I put a lot of effort, time, and love into my items, and they are priced accordingly.

All initial order and return shipping costs come at the buyer's expense, and cannot be refunded.

CANCELLATION: Order cancellation and full refunds may only be processed before the order has shipped.

REPLACEMENT: I will replace or refund damaged or defunct items from structural or craftsmanship errors within the first week of arrival with photographic proof only. Items that are not tracked or insured that are damaged or lost during shipping are not my responsibility. Contact me to purchase insurance if you are worried about your package being lost or damaged during transit.

EXCHANGES: If an item you receive does not fit you or the person it was given to, I will be willing to do an exchange only if you pay for reshipment.

If you are dissatisfied with your item, commission, or order, let me know and I can work with you to do an exchange or redo with your received item!

Payment must be sent in full before I send or start work on your item. If you have failed to pay within 5 days, your order and transaction will be cancelled and the item re-listed if applicable.

HOLIDAY ORDER DEADLINE DATES - ORDER BEFORE THE DATES TO GET YOUR ITEMS IN TIME FOR DECEMBER 25TH!
Ready to Ship Items Only, please allow 2 weeks additional for Made to Order items.

Domestic (USA):
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Larger Orders (2+ clothing items, etc) ///// Dec. 14th
First Class (Charms & single clothing orders, zip bags, pouches, etc.) ///// Dec. 19th
Priority Mail ///// Dec. 20th

International (non-USA):
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PLEASE NOTE that these dates are NOT guaranteed due to the inability to predict how customs operates in your country. PLEASE order as soon as possible if you wish to get your items in time for December 25th.

Larger Orders (2+ clothing items, etc) ///// Dec. 1st
First Class (Charms & single clothing orders, zip bags, pouches, etc.) ///// Dec. 7th
Priority Mail ///// Dec. 7th

Further info is located at the link below. I add one business day to the dates found in the link, to allow for processing.
https://about.usps.com/news/national-releases/2016/pr16_081.htm


INSURANCE, LOST & DAMAGED SHIPMENTS: I am not responsible for packages lost or items damaged during shipment if you do not purchase insurance. Please contact me before ordering if you would like insurance.

FOR INTERNATIONAL (NON-US) ORDERS, the buyer takes all responsibility for customs fees or taxes for items delivered. In addition, please be aware that international delivery may take 3-4 weeks, and sometimes up to 8 weeks, for delivery due to customs. Please be patient and wait a week after estimated arrival times before contacting me regarding the whereabouts of your order.

Make sure to contact me if you have special needs, want insurance or priority mail, or anything else, BEFORE you place your order.

SHIPPING COST: "I know the post office charges less for shipping then the shipping costs you have for your items. What gives?"

If you've ever shipped anything from the post office, you may notice that postal fees are indeed cheaper then what me or other artist's charge for shipping. This is because the postal fee is not the only cost that I have to cover when shipping your item to you; it has to include handling and overhead fees such as mailers and/or poly bags for clothing, label paper, label ink, gas to the post office, and fees for selling online - about $3-$4 extra, cheaper per item if you buy more then 1 at a time.

As a single-woman artist who runs a small business, I can't offer free 2-day shipping prices like Amazon or Walmart - but nor can you find the unique items I offer. I occasionally have sales, and sell at conventions in the US, so feel free to wait for one or the other to treat yourself if the handling fees put you a bit past your budget!

SHIPPING METHODS:
CLOTHES: Shipped in polybag mailers.
KEYCHAINS, LANYARDS, ENAMEL PINS: Shipped in small bubble mailers.
If you know your post office can be a bit rough with items, please contact me before placing your order and I will more then happy to give you $0.50 upgrade option for more secure packaging.

Items are shipped from north Texas.

Thanks for reading :) Please let me know if you have any questions via email (oxygenimpulse@gmail.com) or etsy convos.

CLOTHING CARE
For skirts, shirts, tank tops, shorts and pajama pants
• Wash cold, tumble or hang dry.

POLYMER CLAY CHARM CARE
• Do not get wet or expose to water for extended periods of time.
• Do not wash with soap.
• Store in a cool, dry place where it will be safe from being crushed or mishandled. Items are made for show, not durability, though some thin parts are reinforced with wire or metal inside.
• Small parts are a choking hazard; keep away from small children.

Please contact me if you have any questions or special requests. My email is oxygenimpulse[at]gmail.com, or you can message me on Etsy.