PacificNWSoapery

Small Batch, Artisan, Shampoo Bars & Soaps

Olympia, Washington

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

PacificNWSoapery is taking a short break

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Note from shop owner Due to a family emergency, I am temporarily closing my shop. I will be back and open for business soon.
If you have recently placed an order don't worry, I am sending them out.
In the meantime if you have any questions I will be answering messages when I am able. Thank you all for your understanding and support! I appreciate you so very much!
-Kelly

Note from shop owner

Last updated on Jul 26, 2021

Due to a family emergency, I am temporarily closing my shop. I will be back and open for business soon.
If you have recently placed an order don't worry, I am sending them out.
In the meantime if you have any questions I will be answering messages when I am able. Thank you all for your understanding and support! I appreciate you so very much!
-Kelly

Kelly Thompson

Contact shop owner

Kelly Thompson

Reviews

Average item review
5 out of 5 stars
(345)
See reviews that mention:
Quality 10 Shipping 52 Customer service 6

About PacificNWSoapery

Sales 1,541
On Etsy since 2012

Shop members

  • Kelly Thompson

    Owner

Shop policies

Last updated on November 11, 2020
Welcome to my policy page! This page should answer any questions you have about payment, and shipping. If you don’t find the answers you seek here, send me a message here on Etsy and I will be happy to get back to you.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
Customer satisfaction is very important to me. If you are dissatisfied with your purchase, please send me a message.

If you have trouble contacting me through Etsy, please feel free to email me at:
PacificNorthwestSoapery [!at] gmail.com
Payment
Please make your payment immediately upon purchase. Transactions will be cancelled after three days of non-payment. If you have any problems with the payment process, please contact me.
Shipping
Please make sure your shipping address is correct, I can only ship to the address you provide.

All items will be packaged carefully to ensure intact arrival.

Orders are generally shipped within 1-2 business days of receiving payment.

I will notify you when your item has been shipped, and I will include the confirmation number (if applicable) for tracking purposes.

My shipping charge includes the actual cost of shipping plus a small amount to cover the cost of packaging materials.

Please note: Buyers are responsible for any and all duties and customs charges that may be incurred. Please be aware of these before you make your purchase.
Additional policies and FAQs
My home is smoke-free and pet-free.

I enjoy giving and receiving positive feedback. Please let me know if you are pleased with your purchase. If for some reason you are unhappy with your order, it is common Etsy etiquette to read all shop policies carefully and contact the seller before leaving neutral or negative feedback. I want to make sure that all of my customers are happy. Please help me do that by observing and accepting the shop policies and by communicating with me so that I can work with you to resolve any issues that may come up.