return address labels, stationery, personalized labels
packagery's Shop Policies
Welcome to packagery, your source for everything wonderfully packaged. I love custom orders; simply send me a convo to let me know what you need.
Payment is accepted via PayPal and Etsy Direct Checkout. Etsy gift cards are also accepted! If you change your mind and want to cancel your order, please let me know as soon as you can. Orders cannot be canceled once shipped.
For direct checkout orders, Etsy processes all payment transactions. I have no access to any billing information as it is securely processed with Etsy. For billing questions/issues/changes, please check the Etsy Help guide: https://www.etsy.com/help/article/1939
Any billing issues you may encounter through direct checkout will need to be resolved directly with Etsy. Please see below regarding shipping address changes.
All orders will be shipped to the address provided during checkout unless specified otherwise. If you need to change your shipping address after you submit your order, please send me a convo as soon as possible: https://www.etsy.com/conversations/new?with_id=8383580
The shipping address cannot be changed once the order has shipped. Buyers are responsible for providing the correct shipping address at time of checkout.
ESTIMATED SHIPPING TIMES
US // Standard Shipping (USPS 1st Class Mail)
➤ 3-6 business days
US // Priority Shipping upgrade (USPS Priority Mail)
➤ 2-3 business days
International // Standard Shipping (USPS 1st Class Package Mail)
➤ 2-4 weeks, varies depending on location
Shipping overages totaling $1.00 or more will be refunded to your PayPal/Etsy account. If you'd like an accurate shipping quote, just send me a convo: https://www.etsy.com/conversations/new?with_id=8383580
International buyers are responsible for any and all customs charges, import fees and/or taxes that their package may require upon delivery.
FREQUENTLY ASKED QUESTIONS
➤ When I will receive my order?
Orders are shipped within 2-4 days of receiving cleared payment. I ship through USPS. Priority or express shipping is available by request. Rush orders cannot be accommodated at this time.
✻✻✻ PLEASE NOTE: USPS just recently extended their average shipping time, which could potentially add a few days to shipping times. An article explaining this can be found here: http://www.savethepostoffice.com/how-new-service-standards-may-slow-down-much-more-mail-postal-service-saying
➤ I never received my order. Where did it go?
If you receive a damaged package or if you don't receive your package at all, please let me know as soon as possible so that a replacement package may be sent. You may send me a convo directly here: https://www.etsy.com/conversations/new?with_id=8383580
Refunds and Exchanges
If you aren't happy with your items, you may return them (if they haven't been used, or haven't been customized) within 15 days of receipt in order to receive a refund of the purchase price. Buyer is responsible for return shipping charges, and the original shipping cost will not be refunded. A refund will be issued via PayPal or Etsy once items are confirmed to be in their original condition.
Customized items are not eligible for returns or refunds, including address labels.
Additional Policies and FAQs
I love custom orders! If you need a large amount or a small amount of anything in the shop, please convo me. I'll be happy to create a listing just for you.
FOR CUSTOM RETURN ADDRESS LABELS: A digital proof is typically sent within 24-48 hours of receiving the order. The order will be shipped once the proof is approved.
Last Updated February 24, 2015