paintedforest's Shop Policies
♥ HELLO and thanks for stopping by my shop
If you need more information about any of my prints, I can be easily reached here on Etsy or by email at vikki.petrie [!at] talk21.com
Many originals are also available - contact me for details. Payment plans can be arranged for larger works. Please let me know if you are also interested in mounts/mats for your original or print and I will send you a quote.
I can arrange framing for you, HOWEVER (yes, it is a biggie!), frames are a very personal choice and costly to ship. I'm sure you would rather put the money saved on shipping towards a lovelier frame... If you have a frame in mind and know the sizes, I can supply your print or original mounted/matted so it's ready to pop into your frame on arrival. Email me for a quote or to chat about mount/mat colours, or just for a chat :)
Paypal is the preferred payment method. If you do not have a Paypal account, major credit cards are also accepted. Credit cards are processed through Paypal, but a Paypal account is not required.
All orders must be paid within three days of purchase or the order will be cancelled.
♥ CHECKOUT HELP
If you are having problems with the checkout process, please convo me or view this Checkout Help Guide. http://www.etsy.com/help_guide_checkout.php
All prints will be shipped Recorded/Special Delivery (UK) or the equivalent (outside UK) with insurance and require a signature on delivery (I want to make sure your print arrives safely!).
Prints are packed in safe and sturdy packaging to ensure they get to you in one piece! Prints will be shipped either flat or rolled in a specialist tube depending on size, destination etc., if you have a specific preference (i.e. flat because it is a gift) please let me know when ordering.
My giclee prints are produced outside my studio by a professional print house specialising in fine art giclees. As soon as I receive the print, generally within 3 days after an order is placed, I will dispatch first class to you. The whole process from order > print > delivery takes between 5-7 days in the UK, slightly longer for International orders.
Handmade prints are sent out next day (Monday to Friday).
Sorry, I do not pack orders on weekends. All orders placed on Friday-Sunday will go out on Monday.
I ship to your ETSY address, so please make sure this is correct. If you receive your item damaged, please send it back to me and I can either replace your item or send you a refund.
All customs fees are the responsibility of the purchaser.
International duties and taxes must be paid for by the customer.
Refunds and Exchanges
I want you to love, love, LOVE your print! In the event that you are unhappy with an item for any reason, please convo me as soon as possible so that we can resolve the situation together.
If you would like to return or exchange anything you buy from this shop, please simply send it back to 70 Lily Loch Road, Stonehaven, Scotland, UK, AB39 2WA for a full refund within 30 days.
Additional Policies and FAQs
♥ CUSTOM ORDERS
Custom orders are always welcome! If you are interested in a custom piece, please contact Veronica to discuss what you have in mind. The range of production times will depend on the size and subject matter, so don't hesitate to just ask. Most custom orders do require a non-refundable deposit.
♥ DISCOUNT FOR MULTIPLE ORDERS
If you are interested in multiple print purchases (4 or more) please contact me to discuss the discount available. Discount will vary depending on the number of prints required.
I am currently represented by an illustration agency for publishing and editorial work, but am not currently represented by a gallery. If your gallery or organisation is interested in my work, please get in touch with me on Etsy or at vikki.petrie[!at] talk21.com
Last Updated February 3, 2011