If we ever have to take something back due to defects we will send you a new item; if that is not possible we will refund the cost of the item and shipping. Please let us know if there is a problem as soon as you receive your order.

If your purchase is not exactly what you wanted, you may exchange the item/items, or return them. The item must be returned to us within 14 days of the original ship date, and it must be returned in the same condition as it was sent, with all tags attached. You will be credited or sent a refund for the amount of your purchase less shipping charges. Customer is responsible for return shipping.

Damaged goods, due to client negligence or items that are worn or washed will not be accepted for exchange or return. We reserve the right to refuse a return that does not meet our criteria.

PLEASE NOTE:
After 14 days from the original shipping date, no exchanges or returns will be issued. Paisley Baby cannot issue returns or exchanges on custom orders or sale items.

Paypal is our preferred payment method because it is fast, easy and safe! We accept funded and credit card payments through Paypal. We will also accept cheques and money orders from Canadian customers. Your purchase will be shipped when your cheque clears.

Please pay for your items within 72 hours or contact us if you need more time. However, if we don't hear from you within 72 hours, your transaction will be cancelled.

We use Canada Post to ship all our packages. Within Canada, your purchase will be shipped Lettermail or Expedited Parcel depending on the size. Our US and International items are shipped by Air. Please convo me if you would like a surface rate.

If we have your order in stock, it will ship within 24 hours of your cleared payment. Some of our products are custom made once an order is placed and these items will usually ship within 2-3 days. You will be notified within 24 hours if our production time will take longer. Please contact us if you need an estimated production time before you place your order.

Please be reminded that the customer is responsible for any duty or customs charges. Also, we can not control any delays caused by customs.

Care Instructions
Baby and Children's Items
Our products are made with high quality 100% cotton fabrics and batting (except for our hand dyed towel trim).

Washing Instructions:
Machine wash cold water delicate cycle. No bleach. Tumble dry low or hang to dry. Warm iron.

Handbags
We strongly recommend spraying fabrics with a protective spray before you use your bag and after repeated use.

Cleaning Instructions:
Most fabrics can be spot cleaned with mild soap and cold water. Blot the stain without rubbing and allow to air dry.

Machine washing is not recommended. Dry cleaning is suggested for overall cleaning. Please let your dry cleaner know about the plastic bottom in your bag.

Paisley Baby cannot be responsible for damage due to improper cleaning or misuse.