palepink's Shop Policies
Welcome to my little Etsy shop, where all items are handmade by me.
I do my best to make my customers 100% satisfied with my work, so don't hesitate to contact me, if you have any questions or requests.
Here you find handmade recycled and up-cycled notebooks, bags, jewelry, accessories and other cool things in recycled bike inner tube, metal, fabric and more by PalePink.
I hope you find something that brightens your day.
I accept PayPal as form of payment. You can pay with creditards without having a PayPal account.
If you need help on how to buy an item on Etsy, please visit this helpful link: http://www.etsy.com/help_guide_checkout.php
FOR THOSE WHO DON'T HAVE A PAYPAL ACCOUNT
Just click the Paypal button when you go through the checkout and look for the link to pay with your credit card! On the lower left there is a small link that says 'pay by credit card'.
If you want a little how-to on how this works, please go here:
FOR EUROPEAN BUYERS:
You can also pay by bank transfer! Convo me and I'll give you my BIC & IBAN code.
Payment must be made within 2 day, but if you need more time, just let me know. Usually I don't have a problem to wait as long as I know about it.
If on the other hand I don't hear back from you within two days, I will just go on and cancel the sale. Sorry, but usually I don't have much stock and I simply can't afford to have it taken out of my shop without payment.
If you are ordering from OUTSIDE of the EU it is possible that you have to pay additional customs duties, taxes or fees to your public authorities.
All my work is READY TO SHIP.( Exceptions are clearly described in the listing.)
I ship priority airmail within 1-3 working days. (Often I will ship the same day or the day after you have placed your order.)
All purchases are shipped with Post Denmark priority mail which does not include tracking and no insurance.
I reuse as much as I can, not only inner tubes, but also shipping material when possible.
I do COMBINED SHIPPING to save shipping costs when multiple items are purchased from my shops. Please contact me for a revised shipping quote. If you have paid too much I make a refund.
DELIVERY TIME is usually
within 1 week to Europe
within 2 weeks to the US.
2-3 weeks for Canada, Australia, NZ
BUT -unexpected things can happen - like random custom controls and bad weather conditions, which can take longer than we both want, up to six to eight weeks, but thankfully that rarely happens.
Please, keep that in mind. I can't guarantee, just hope :)
I cannot be held responsible for those delays as it's out of my control.
It is your responsibility to find out what your country's individual duties and taxes are for the package you have chosen to import into your country. I will not pay for your country tax, nor will I replace your item if it is detained by customs.
Please be sure that the address on PayPal and Etsy correspond and is correct, if not please note that I will always ship to the address given by Etsy. If you want me to ship to a different address, please indicate this in your Message to Seller. I am not responsible for packages that are undelivered because the address given by the buyer through Etsy is inaccurate
Items returned to me due to an incorrect address will require repayment of the shipping costs in order to have them re-sent.
I do not include any receipts or invoices.
Shipping price includes shipping and handling.
If you would like to upgrade shipping just contact me and I'll let you know the extra cost.
Buyers are responsible for paying any applicable customs fees, taxes, or duties in their respective countries. I am not responsible for any item held by customs. As a buyer, you must be aware of your country's individual laws regarding imports.
Refunds and Exchanges
It is very important to me that you are completely satisfied with your purchase. Therefore, if for some reason you are not happy with your purchase, I offer to take refunds within 14 days of you receiving the item. You will be fully refunded, excluding all shipping costs, provided it has not been worn, used or damaged and is returned in the original packaging. If you want a refund you first have to contact me within 5 days after arrival.
Shipping is non-refundable and buyers are responsible for all shipping costs
I do not take responcebility for lost/damaged packages that are shipped back to me.
Please contact me (Etsy convo) if you have any questions whatsoever.
Additional Policies and FAQs
Colors may slightly differ from their appearance on your display, as it depends on your monitor settings and is not under my control.
I'm grateful that you're considering to support the art of handmade crafting, and appreciate that you realize I am an ordinary woman behind this site.
I read all my FEEDBACK and would love some from you when you receive the item. This will assure me of receipt and your happiness. Many thanks.
I always worry about my items when they are in the post so it would be nice to know if the package has reached you.
If you're buying a GIFT for someone please keep in mind I do always giftwrap (free).
I can also ship direct to your gift recipient & add a little note so please write the message you want to be included in the 'message to seller' when you check out.
My home and studio is smoke free environments.
My daughter has a litte dog (Yorkshire Terrier) that sometimes visit me.
Please do not copy or reproduce any of my items or images without prior approval.
Kontakt mig også gerne på dansk.
Allegade 25A, 4. th
CVR nr.: 3453 7046
Last Updated September 10, 2015