*Paloma's Nest makes customer service a top priority.
We do not accept returns or exchanges at this time because our pieces are very labor intensive and all are custom-made to order.
However, we DO guarantee your satisfaction, and will correct any order that arrives with incorrect spelling or text based on what was provided by you at the time of your order.
If your order arrives damaged, please be sure to contact us at orders [!at] palomasnest.com *within 3 business days of receiving your order*, and we will do our best resolve the issue. Please hold on to your original packaging and shipping label for insurance purposes, and snap a photo of the damage.

Payment is accepted via the Etsy Direct Checkout Credit Card processing system, or via Paypal.
Sales tax will be added to Paypal invoices for Connecticut residents at the rate of 6.35% on item and shipping costs.

Holiday Ordering Dates:
For delivery by December 24 (Christmas Eve) within the US, please place your order by 12 midnight EST on December 17, 2017.

For delivery by December 24 (Christmas Eve) of Children's Furniture (chairs, tables, toy boxes) or Custom House Portraits within the US, please place your order by 12 midnight EST on December 4, 2017.

ALL orders placed by these dates will be expedited for holiday delivery regardless of the "timing" stated in the item description. All USPS shipping deadlines are closely followed for each shipping method. Sorry, but we are not responsible for parcels shipped by the published USPS deadlines that do not arrive to you in time.

*IN-HOUSE PRODUCTION TIME:
Normal crafting times for all designs can be found in the item description for each item. Most all items are hand made at the time of the order. Please allow 7-10 business days for non-custom orders to be ready to ship from our studio. *Custom/personalized items may take up to 4 weeks.
Please read through the item details to find out how long it will take us to craft the piece or prepare your order for shipment.

*PACKAGING & GIFT WRAP
Most all of the items from Paloma's Nest arrive wrapped in our famous Signature Gift Packaging; it will arrive looking lovely and ready to give! (Exceptions to this are furniture, chalkboards, and other over-sized items.) We are happy to send your item as a gift for you and will include a gift note with the order. Please specify this in the "message" box during the Etsy checkout process so that your recipient will know it's from you!

*SHIPPING WITHIN THE U.S.:
We ship via Priority Mail or First Class Mail. Shipping time is about 3-5 days, once your piece is ready to leave the studio. Add this shipping time to the in-house processing time for your piece, and you will have an estimate of when you will receive your order.

Some Children's Furniture orders may ship via Greyhound Parcel Express. Greyhound Parcel Express is our free standard shipping method for furniture. Please note that this method may require that you pick up your order at your nearest Greyhound terminal (depending on your address, this could be up to 30 miles from you). Upgrades to FedEx Home Delivery are available for an additional cost.

*INTERNATIONAL SHIPPING:
All International Orders ship via First Class Mail International Package Service, the best choice for your package to arrive to you promptly and safely, for a fair rate.
The *average* transit time for International delivery is about 3-4 weeks, however shipping times vary greatly depending on your location, the time of the year, and your local postal service...and the main delay comes from customs at the border when importing your package. Some locations can take 6-8 weeks for delivery.
NOTE: We can NOT give you an exact delivery date nor promise that your package will arrive by a certain day, as there are no guarantees made by the postal service.
TRACKING INFORMATION IS NOT AVAILABLE FOR INTERNATIONAL ORDERS. **WE DO NOT REFUND for any international shipments that are lost in transit or do not arrive by the date of your event.** Express Options are also available with FedEx International if you need to rush your shipment. Please contact us for details.
Often international shipments are held at your local post office for pickup (not just dropped at your doorstep), so PLEASE be sure to check there if you are waiting on your order. Additional customs charges, fees or taxes may be due when you receive your package. These charges are your responsibility and are decided by the receiving country where you live. They are NOT included in the price of shipping.

*Special orders are always welcome. We are proud to create pieces that give your words and thoughts a simple, quiet place to rest...whether for your own home, as a gift, or for a special occasion. Please contact caroline [!at] palomasnest.com to discuss your ideas.

*Yes! Paloma’s Nest does offer quantity discounts for corporate gift giving, wedding favors, and other special events. Please contact caroline [!at] palomasnest.com if you need a large quantity (more than 10) of a certain item or custom order, and we would be happy to discuss and arrange the details with you.

*All designs and content are copyrighted by Caroline Colom Vasquez/Paloma's Nest LLC. Copyrights do not transfer with purchase of a piece. Our item descriptions, images, and even this list of policies is protected by copyright law.
Please respect the hours and years of hard work that go into creating our brand and our websites, and don't duplicate our designs or content, or support those who have stolen our concepts and designs. Please don't be fooled by the copy-cats!

We DO report cases of copyright and trademark infringement to Etsy as well as take legal action against infringement when necessary.
We reserve the right to photograph, post or sell again any design that originates as a custom order.
Prices are based on the costs of raw materials and therefore are subject to change at any time.
We reserve the right to refuse service to anyone, and/or to cancel a sale if deemed to be in the best interest of our business.