items ship after payment is received and funds are cleared. if your order contains some made-to-order items, your complete order will ship according to the time noted in the listing.

I ship to the address you specify on the etsy checkout page even if your paypal address is different from this. so please let me know as soon as possible, if you want me to ship to a different address than you have specified at checkout on etsy.

your happiness is of the utmost importance to me! if you are dissatisfied with anything you purchase from me, please contact me before leaving neutral or negative feedback. I want you to be happy and will do my best to make sure we have a positive experience! should you wish to make a return, please contact me promptly, with the item in original condition for a refund (sorry, I usually cannot refund or pay for return shipping). any exceptions to this policy are noted in the listing description.

a note about color and monitors:
I try hard to make sure my photos capture the color of my items accurately. I also describe the colors in the description for a richer sense of the look of the item. that said, monitors do differ, sometimes brightness is turned up or down and this may account for a difference in the photo and the actual item.

my yarn and fiber is hand painted individually by me. I don't have "dye lots" in the traditional sense. I do create several skeins at a time which can be used seamlessly in a large project. you will receive matching skeins when you order multiple skeins of the same name in a single order. however, if you order skeins with the same color name at different times, on different days, the skeins may not match exactly. it is a good practice to working row alternating from 2 balls to even out any color variations if that is the look you desire (this is a good technique to use with all hand dyed yarn). and, as with all yarn, it is best to make sure you purchase enough for your project in the beginning.
many of my handspun and handpainted yarns are created "to order". while I have created careful color recipes, each batch of yarn can vary a little from the original photograph. please be aware that your yarn may not look *exactly* as in the photograph! these variations are an intrinsic part of all hand dyed and handmade items. rest assured, you are free to return or exchange any yarn (see refund section above) if you are unhappy for any reason with your purchase. just let me know and I will re-do the yarn or refund your payment as soon as I receive the return.

gifts:
let me know if your order is a gift. I will leave out the invoice and include your personal message to the recipient.

thank you and have a lovely day!!
xoxxo aimee at pancake and lulu