panicmama's Shop Policies
Thank you for your interest in a hand made creation by Panicmama Jewelry~ Renee Ford. I love what I do & I hope that it shows!
Most items are ready to ship in my shop, however any item that is customized or made to size is started from scratch at the time payment is received.
My goal is to make a piece of jewelry that can be worn & enjoyed again & again. With sturdy construction & attention to detail, my pieces are built to last with proper care. With that being said, jewelry is not indestructible or infallible.
I will gladly evaluate any piece of my jewelry that has been damaged & assess what needs to be done to bring it back to new condition.
Payment should be made immediately at time of purchase.
Payment currently is available through Paypal & Etsy direct checkout. Both accept all credit cards, echecks & some debit cards. I will gladly take any payment made through Paypal or direct checkout.
****Echecks do take longer to clear & will delay when your item will be shipped. Please allow 4 to 7 days to the ship times when paying by echeck.****
All of my jewelry/sculpture shipped within the US is sent either Priority First Class Mail insured for full value or First Class Mail for items under $100.00. I ship international packages with US Priority Mail with insurance where available or First Class Mail for items under $100.00. US Express Mail, registered mail, Fed Ex are all available for an extra fee. Please convo me for pricing on these options.
I usually ship with in 48 to 72 hours of orders placed. Most custom orders don't ship for 7 to 14 days.
>>>All custom fees are the responsibility of the buyer & may cause delays in shipping. <<<<
Refunds and Exchanges
I want you to be thrilled with your purchase. I will accept an exchange for something else in my shop or refund the purchase with in 7 days of purchase on all non-custom made or custom sized pieces. The item must be in original condition, showing no signs of wear, & in original packaging. All shipping is non-refundable. The buyer is responsible for postage in returning item & the new item being shipped. All customized, personalized jewelry is non-returnable & non-refundable.
I will gladly correct anything that is wrong due to workmanship in design & fabrication. If something isn't quite right in your eyes, please let me know & I will work with you to make sure you are happy with your purchase.
I strive to make a quality product that will hold up over normal wear & tear. Please follow any special instructions with those items requiring special care. All other repairs will be based on quote once item is viewed for inspection.
Additional Policies and FAQs
I am happy to fill any custom orders that I can. Please convo me with details so I can estimate out what the costs will be. I work in many different types of metal & usually can accommodate most requests.
I have thousands of loose stones for you to peruse & choose for your custom designs. I can send photos & dimensions through convos. I also can send sketches for custom designs through convos.
I worked as a designer/business owner/jeweler in my retail store for over 16 years. I am well versed in many types of design & creation.
Please visit my website http://panicmamajewelry.com.
Last Updated March 28, 2014