ZebestPottery

If you are not satisfied with your order, please contact me and we can work together to find a solution.

I reserve the right to refuse returns or exchanges, but I will accommodate them under most circumstances.

My items are not warrantied against breakage, unless that breakage occured in the mail.

Please note that items shipping to a California address will be charged sales tax!

My preferred method of payment is Paypal.

I also accept personal checks and money orders; however, I will not mail your item until the payment has been received and cleared in my account. Please do not send cash!

All online payments must be made (and checks/MOs mailed) within 48 hours unless we have already discussed and agreed otherwise. I reserve the right to cancel payments that are not received in a timely manner.

I generally ship items 1 or 2 days a week. If yours is a time-sensitive order, such as a birthday present, please let me know so I can be sure and send it out quickly enough.

I do my best to always refund excess shipping charges. Especially if you order multiple or heavy items from me, it is quite likely you'll get a partial refund. If you want an exact shipping quote in advance for anything, please contact me with your zip code and planned order. My shipping charges include about $1 to cover time and packing materials.

Please note that I use recycled shipping materials whenever possible.

For orders from local customers:
If you live in or near San Francisco, I am always happy to drop off your order, or you can come pick it up. If you'd like this, please contact me and I will waive or refund your shipping charges.

For domestic orders:
My default shipping prices include USPS First Class mailing (or Priority for packages over 13oz) in secure packaging. On request I can upgrade with another shipping class or service. Please contact me with your request, and I will send you an invoice for the difference.


International orders:
I ship worldwide! Items are sent via USPS First Class International. On request I can upgrade with another shipping class or service. Please contact me with your request, BEFORE making payment, and I will send you an invoice for the difference.

I do my best to package and mail my items safely and securely, and cannot be held responsible for mishandling by postal or customs officials, or for unexpected duties/customs fees.

I will happily do gift wrapping for all my items at no extra charge. If an item you order is a gift, I will be happy to include a custom message from you.

If you are representing a fundraiser for charity or some other good cause, I am always happy to provide donations, time and resources allowing! Please inquire for more info.

I am happy to accept wholesale and consignment orders. Please contact me for more information. Thank you!