I do not offer refunds or exchanges, as all sales are considered final.

If you feel an item has been misrepresented in some way, please contact me immediately. I want everyone to be happy and enjoy their new pottery!

I accept credit card and PayPal account payments through PayPal. You do not need a PayPal account in order to pay with a credit or debit card through PayPal.

Payment is expected immediately upon checkout. If you have trouble checking out or during your transaction, please check the Etsy and PayPal Help sections, which have a lot of helpful information. Feel free to contact me as well, and I'll see if I can help.

Unless otherwise noted, items will be shipped within 2 business days.

US Domestic Shipping is sent Priority Mail (2-3 day delivery in most cases).
Orders over $25 are automatically insured. If your order is under $25 and you wish to add insurance for $2, please contact me, or note in your transaction in the "Message to Seller" box. I will send you a revised invoice for the charge.

International items are sent US First Class International or UPS. I will choose the best option based on location, size of item, and speed (based on past experiences). International customers are responsible for all customs issues, import tariffs or fees imparted by law.

I will gladly combine shipping on multiple purchases. If you order multiple items, checkout as usual and I will refund any shipping overages.

Pottery is breakable.
In a perfect world, I would hand-deliver every package and never let it near the cruel world of shipping. Unfortunately, that's not currently an option, so:

I carefully bubble wrap your purchase and double-box when necessary.

As per above, orders over $25 are insured. If your package is damaged in any way, it is your responsibility to notify the shipping agency (USPS or UPS) of the damage and file a claim. Save the packaging, as you may need it as part of your claim.

If your order is under $25 and your package is damaged (and you did not opt to add insurance to the order), I will not replace or refund the item. I offer insurance as an option on smaller items as a service to buyers who might otherwise pay as much for shipping as the item itself.

Getting married? Moving into a new home?
Contact me for information on wedding and housewarming registries.

Custom orders are available and encouraged!
Time for custom orders ranges from 3 to 8 weeks depending on the size and scope of the order, current schedule, and season. Order early during the holidays!

Layaway
I offer a 15 day layaway period for orders over $50. A 25%, non-refundable deposit is required, with the remainder due within 15 days. Please contact me if you would like to use this option.

Gift Certificates are available upon request and can be used online, for custom orders, or in-person at a show that I attend.

Check out my blog and gallery at www.papapots.com for more information, work in progress, and upcoming shows.