paperandink

Paper & Ink Studio

paperandink is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

paperandink is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on February 4, 2011
--{CONTACT INFO + STUDIO HOURS}-------------------

WEBSITE: www.paperandinkstudio.com

EMAIL: mary [!at] paperandinkstudio.com

HOURS: M,W,F (9a-3p)
We are closed: Tues,Thurs,Sat,Sun + all holidays.

Accepted payment methods

Paypal
Returns and exchanges
--{LOST PACKAGES}---------------------------------

We are not responsible for lost or stolen packages and we do not give refunds.

Etsy + PayPal's policy: if we can prove an item was shipped, we are not liable to refund or reship lost items. We use USPS to ship and will easily be able to prove an item was shipped by using the tracking #. ONLY items with a total purchase of $250 or more will require us to have a signature for release of package (PayPal Policy).

All wedding invitations are shipped via FedEx and DO require a signature release, regardless of purchase price.

--{RETURNS}---------------------------------------

Because most items are custom, we do not accept returns. However, if you are truly dissatisfied with your purchase, please convo us to let us know. We will try our best to work something out; we want you to be happy!
Payment
--{LISTINGS}--------------------------------------

Please note that if you pay by E-Check through Etsy, it takes 3-5 days to process and your items will NOT BE PUT INTO PRODUCTION UNTIL payment has cleared. This can delay your delivery by up to 1 week.

Sometimes we list 1 item in stock at a time. If you would like more than one of a specific item, please convo and we will create a listing specifically for you.

--{SALES TAX}-------------------------------------

Please note that orders shipping to a Louisiana address will incur a 9% sales tax upon PayPal check out. It's the law!
Shipping
--{PRODUCTION TIME + SHIPPING}--------------------

All orders are shipped via USPS Priority Mail (2-3 days). Shipping notification will be emailed to you via PayPal's ship center, so check your PayPal email address for the status. We do offer combined shipping on multiple items. Please note that we ship to the PayPal shipping address, not the Etsy shipping address. We use PayPal's shipping center to create + track shipments that are shipped USPS.

- Call Me Cards, Birth Announcements + Save the Dates: once photos and/or info is received, you will receive a digital proof within 3 full biz days - most of the time, sooner. Please allow 10 - 13 days, AFTER APPROVAL (not from date of purchase), before your items are shipped.

- Wedding Invitations: once info is received, you will receive a digital proof within 3 full biz days. Please allow 3-4 weeks, AFTER APPROVAL (not from date of purchase), before your items are shipped. See custom info below to read note re: proofs.

- Notecards: once info is received, you will receive a digital proof within 3 full biz days. Please allow 5-7 days, AFTER APPROVAL (not from date of purchase), before your items are shipped.
Additional policies and FAQs
--{FAQ's}_____________________________________________________

Q: CAN I SEE A PROOF OF MY DESIGN BEFORE I PURCHASE?
A: No. While we do love what we do, we don't work for free. Design layout and creating a proof is the bulk of the work and is the most time-consuming aspect of this business. Therefore, we only work up proofs for clients who have already made a purchase. Seems strict, but most businesses work like this.

Q: ONCE I PURCHASE, HOW MANY PROOFS CAN I SEE? WHAT IF I CHANGE MY MIND AFTER THE FIRST PROOF?
A: Most items come with 1 digital proof with the details you provided when you ordered. If you want to make a lot of changes, that would fall under the CUSTOM DESIGN category and you will have to pay an additional design fee prior to seeing your proofs. As stated above, the most time consuming aspect of design work is the design process itself. If you order an item and don't know which colors/fonts you like and if we have time, we might be able to show you options. However, we might not. Once you decide on colors or fonts or make your final decision, please note that we will not be able to send you another proof and assuming all spelling is correct on your item, it will be sent off to print with your last stated choice.

Q: I LOVE ONE OF YOUR WEDDING INVITATION DESIGNS AND WOULD LIKE TO ORDER IT IN A DIFFERENT SHAPE, IS THIS POSSIBLE?
A: Absolutely! You like our rectangle invite, but want it square? No problem. Please understand this might incur an increase in price and will fall under a custom project.

Q: CAN ANY OF YOUR WEDDING INVITATION DESIGNS BE MODIFIED, OTHER THAN THE COLOR AND SHAPE?
A: Yep. You can add on layers, embellishments, add an envelope, a ribbon, etc. Please keep in mind: everything you add on increases the price and production time.

Q: I ORDERED A SET OF WEDDING INVITATIONS FROM YOU, HOW LONG WILL IT TAKE TO SEE MY PROOF?
A: 3 FULL BUSINESS DAYS. Please see above for our shop hours.

Q: I ORDERED WEDDING INVITATIONS FROM YOU, RECEIVED THE PROOFS AND EMAILED YOU BACK 4 WEEKS LATER WITH MY REVISIONS. WHEN WILL I SEE MY NEW REVISIONS AND WHEN WILL I GET MY INVITATIONS, WE NEED THEM ASAP.
A: Seriously. This REALLY happens. A lot. Folks, if you really need the wedding invitations for a specific date, please don't take 4-6 weeks to get back to us with your revisions and then expect us to rush your order. We don't work like that. We understand that you're busy with work. You're busy with life. We try to be reasonable about these things and that's why we expect client feedback within 3 days or any free revisions will be forfeited and ANY requested revision will incur an extra charge. You will be emailed a PayPal invoice for the new charges and new proofs will not be emailed until we receive payment for revisions. If you choose not to pay, you will be able to receive a partial refund. Please note that a $150.00 design fee will be deducted from your refund.