papercupcakedesigns

Return/Refund Policy

Due to the handmade nature of our items, no refunds or exchanges will be given. Our items are custom designed and crafted and as a result, we do not offer refunds on any items unless an error has been made on our account and said refund would be agreed upon after other alternative methods have been pursued to remedy any concern. In these instances, I will offer to reprint and reship at my cost if your item was misprinted and if that is not a viable option, then a refund will only be given if the purchase is shipped back to me at your cost and is undamaged / complete. If you are at all unhappy with your purchase please convo me immediately before leaving negative feedback in order to discuss possible solutions for any complaint regarding the product received. I strive to make all of my customers happy and would love to speak to you if you are not completely satisfied with your order. All sales are otherwise final, and deposits are non-refundable.

Orders cannot be canceled once payment has been submitted. Once an order has been placed, you have purchased a listing with our policies clearly outlined within the listing and it is assumed that you have read and agreed to said policies within the listing details and our shop policies section.
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I currently only accept PayPal as my preferred payment method.

Payment is requested at the time of purchase. If I have not received payment within 2 days I will cancel the sale and relist the item. Digital design proofs will not be provided if payment has not been made. If you have questions please convo me to discuss further.

{Stock Digital Printable DIY Design Files}

Our collection of stock digital designs including pre-designed stock monograms, printable invitations, labels or other coordinating printable details are sold as-is / as shown in listing description with the exception only to the personalized text / wording. Any custom revisions requested including, but not limited to, changing the colors, orientation of layout, changing typography/font styles, text layout, graphic substitutions or other layout changes will be subject to an additional custom design service fee. These fees will be quoted on an individual basis and will vary according to the specific request and will be assessed for payment in full prior to any design work being commenced. Typically, any customization change design fees begin at $10 per design file.

Stock digital printable design files will be sent to the customer via email within 3 business days after the payment has been submitted. Rush design services are often available, please convo. me in advance to request any rush orders and to confirm availability. An additional fee of $10 per item will be assessed if you need your design files before the end of the 3 business days allotted for production of your design. Please kindly note that all production times are co-dependent upon client correspondence and responding to all emails and Etsy convos in a timely manner, otherwise any delays in communication will result in a delay of your proof(s) being sent. Subsequent proofs will be sent within 2-3 business days thereafter.

All shipping quotes are for USPS Priority Mail, if you prefer a different method let me know and I will provide you with a new shipping quote accordingly.
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Closed on holidays and weekends.