Handmade Personalized Stationery & Wedding Decorations

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Handmade Personalized Stationery & Wedding Decorations

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Kelly Tay

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Kelly Tay


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quality 3 shipping 7 customer service 10

Shop policies

Last updated on February 4, 2011
Hello hello, and thanks for stopping by. Fun times are ahead for the customer who understands Paper Exploits's Store Policies!

If you'd like to view a more reader-friendly version of Paper Exploits's Shop Policies, head on over to my blog at !

Questions, Comments, or Suggestions? I would love for you to come forward with your thoughts! Convo me, or send me an e-mail at Kelly [at] PaperExploits [dot] com .

Accepted payment methods

Returns and exchanges
Refunds and Exchanges

Refunds and Exchanges: Introduction.
I am absolutely intent on satisfying and exceeding the expectations of my customers. If you would like an exchange or refund, please write to me at Kelly [at] PaperExploits [dot] com, or convo me, to help me better understand how I did not meet your expectations.

A Note on Snail Mail.
Please note that while Paper Exploits will take every precaution to make sure that your purchase is packed comfortably and safely, I do not take responsibility for any mishap that may occur during the mailing process. It pains me to say it, and of course exceptions may be made, but this is only at my discretion. So far, my orders have reached their buyers drama-free! Read what happy customers have said of Paper Exploits’s products and services, and have a look also at my 100% positive Etsy feedback page here. :]
Payment Methods.
International Buyers: Payment by PayPal only.
Singaporean Buyers: I welcome (and even prefer) iBanking transfers as well (this can be done if you have an iBanking account, or via any ATM). Please let me know your transaction reference number as soon as the transaction has been made, as your order will only be shipped following the verification of your payment.
Cash Payments are possible only for local customers who opt for a pick-up at my address, which will be provided.

Payment: Deadline and Cancellation Policy.
Deadline: Orders should be paid for within 2 days.
Cancellation Policy: Orders not paid for within 2 days will be surfaced to Etsy, cancelled, and re-listed.
Shipping and Handling: Introduction.
As my products are generally flat-lying and made of paper, Shipping and Handling tends not to be too expensive unless it’s a bulk order. Items are shipped out after payment has been verified. I always send a confirmation e-mail/convo after an order has been shipped!

Shipping and Handling: How Rates are Calculated.
Shipping and Handling fees are calculated based on the weight of your entire order and the packing materials used.

Shipping and Handling: Using Singapore Post.
All items will be mailed out by regular post, unless tracking is requested (both domestic and otherwise).

Shipping and Handling: Mail Day.
Wednesday is Mail Day!
This means that all items which have been paid for and verified, with the requisite 3 working days (longer for Custom Orders), will be mailed off on the following Wednesday. Often, I try to get packages off earlier, but this policy stands as the norm, and especially for peak season. :]

*This does not apply to Rush Orders, which will be mailed off asap.

Certainly, let me know if you have any specific requests for shipping, and we can work together to match that.
Additional policies and FAQs
Custom Orders

Custom Orders: Introduction.
Whether it’s for one piece, or a bulk order, I welcome custom orders with arms flung open! I document my custom orders as much as possible in the Paper Exploits blog– have a look here.

Custom Orders: Prices.
Every custom order begins at a starting price. This amount can then go up indefinitely, and this variation depends on a couple of factors:
- Level of difficulty
- Number of embellishments (e.g. eyelets, ribbon, pop-up elements)
- Number and type of die-cut elements
- Others.

Essentially, you pick a price that works for you, and I run with it! Really simple and fair. :]

Custom Orders: Starting Prices.
- Card: SGD12.00
- Bookmark: SGD8.00
- Banner: SGD25.00 for first 10 letters or less, SGD3.00 for each additional letter.
- Scrapbook Album/Book: SGD36.00
- Others: If you’re curious about another idea you have in mind, let me know and we can discuss further. :]
Remember, these prices refer to minimum starting prices. Discounts are available if multiple items are bought.

Custom Orders: The Process.
1) You e-mail/convo me, letting me know what you have in mind. Be sure to include the following:
- Theme (e.g. bird-related, flower-related, suitable for grandmother, etc.)
- Colour Scheme (e.g. something orange/blue/teal, etc.)
- Other Preferences (e.g. would you like something flat and image-based, or something with pop-up embellishments?, would you like something to feel vintage-y, or extremely decorated, or just something simple and minimalist?, etc.)
- Price to work with.

2) I reply within 48 hours, letting you know if this is indeed possible. Here I will be asking clarification questions to allow me to better conceive how your order will work. I will also provide you more details on pricing, rush order fees (if applicable, see below), and other information depending on your order.

3) Once your order has been confirmed, I will take note all of your preferences/specifications and run with it. Do remember that the ‘countdown’ for days (see “timing” below) starts here. As I will begin working on your order from this point onwards, please be mindful that all your specifications should have been laid out clearly by this point. I don’t mean to be an ogre, but sometimes a customer might ask for quite significant changes while I am nearly done with (or finished!) the card, which results in a mad scramble to create a new piece that is completely different from what was initially agreed upon.

4) I send you photos when the card is complete, together with a listing on Etsy for you to add to your cart and check out successfully. You make your payment, and I ship it off once this payment and purchase on Etsy has been verified. Pretty simple, really. :]

(This process is roughly the same for other custom items as well.)

Custom Orders: Timing.
As custom orders are made from scratch (which includes sourcing for materials and testing prototypes), I usually ask for anywhere from 1 week to a couple of months for custom orders, depending on how large the order is.

Custom Orders: Timing– When the ‘Countdown’ begins.
The counting down of days starts upon the order’s confirmation (i.e. only when one’s theme/colour/price preferences have been confirmed). This allows me time to conceive the custom order, search for suitable materials (I do not always have the specified colours or materials in my arsenal of crafty matter), create prototypes, refine the design if necessary, and create the final piece. Lots of work goes into a custom order and I stand behind each design I make :]

Please also note that the number of days does not include shipping time– it means that the finished product will be ready for shipping by then.

Rush Orders

Rush Orders: Introduction.
If you need a custom Card/Bookmark/Letterhead/Sticker/Banner/Album/etc. completed quicker than the normal amount of time, convo/e-mail me first to let me know. As Paper Exploits is a one-lady show making 100% hand-made goods, this may not be always possible. I will be sure to liaise with you quickly and efficiently to see if your Rush Order may be completed in time!

Rush Order Fees: Why?
If your Rush Order is indeed possible, a Rush Order Fee will be levied. As a shopper myself, I am extremely aware that no one likes extra fees. The great thing about buying handmade, though, is that you can be assured that a huge deal of thought, effort, and time go into a single Custom order, say for just one Card– liaising with the customer, sourcing for the necessary material, and creating the actual product. As I would be putting all other orders (and things!) on hold to create your order in time, a rush order fee will be levied to keep this enterprise fair and sustainable for both my customers and myself.

Rush Order Fees: How Rush Order Fees are Calculated.
Rush Order Fees are 50% of the item’s price. Rush order fees apply only to your order, not to your shipping.

Please also note that these Rush Order policies also apply to items in my shop– but generally I have found that customers rarely need such pieces rushed, as this tends to apply more to Custom orders instead.

Rush Orders: A Handy Tip.
If you’ve read this far, you’ve probably learned that the smartest thing to do is to prepare for those birthdays, anniversaries, and important card-giving dates in advance to avoid Rush Order Fees! :] Better yet, try what some of my customers do– figure out how many cards you’d need for the half-year or year ahead (e.g. 6 birthday cards, 2 anniversary cards, 5 thank you cards, 2 banners, etc.), and put down a single order for them all. This way, you not only avoid Rush Order Fees, but you make great savings as well because depending on how many you order, I often give a discount. Clever bears!

Other Things to Note

A Note on Image/Creation Ownership.
Each image/item that Paper Exploits creates, custom-made or otherwise, remains the property of Paper Exploits. Re-creations therefore remain as remote yet possible options, at the discretion of myself.

A Note On Purchasing Custom Orders.
Custom Orders that have been reserved for someone else, but have been bought by another, will also be surfaced to Etsy, cancelled, and re-listed. Let’s all try to be mindful of Etsy etiquette, and steer clear from reserved listings! If you see something you like that’s a custom order, just convo/e-mail me and we can work something out. :]

A Note on Handmade Paper Goodies.
Paper Exploits takes pride in the fact that each creation is conceived, crafted, and finished by hand. As such, each item bears the mark of home-made goodness, which may sometimes manifest itself in a ‘glitch’ of sorts. For example, an embellishment may be ever-so-slightly off-center, or a stamped image may be darker on one end. I request for customers to appreciate the differences between mass-produced cards by printing presses and machines, and hand-inked cards made from scratch. I may even propose that these ‘glitches’ endow the works of Paper Exploits with that much more character and distinction!

A Note on Prices.
At the risk of sounding snooty, I must clarify that high-quality handmade products such as these are terribly difficult to find in stores (if at all!). Everything in Paper Exploits is hand-made (i.e. designed/conceptualized, cut, drawn/stamped, scored, glued, and finished) by myself– even material-sourcing’s done solely by me. This makes it more time-consuming, but infinitely more rewarding. Being more interested in the craft of making bespoke paper goods than making a quick dollar, I never chintz out on raw materials and always patiently source for the best paper, ribbon, and embellishments– often importing them from the United States. I usually take the time to say this to all my customers– custom-orders or otherwise– so that they understand what Paper Exploits is (not a generic card store like Precious Thoughts or Hallmark), and what goods/services they’re paying for. :]