PapillonAU

Personalised Favours, Bonbonniere & Candles

Sydney, Australia On Etsy since 2018

775 Sales | 5 out of 5 stars

PapillonAU

Personalised Favours, Bonbonniere & Candles

Sydney, Australia | 775 Sales

Shop owner

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All Items

Sophia

Contact shop owner

Sophia

Announcement    We are still taking orders and processing as usual. Our turnaround time has gone from 1-2 weeks, to 2-3 weeks due to delays with supplies. If you’re unsure of your events date due to COVID-19 and it’s restrictions – that’s okay we have options!
1. We can make your product with a personalised sticker and not include a date
2. We can take a deposit to hold the current price of our items and pay the remainder when you have a date in mind.
3. We can process your order, ship them without stickers and send you the personalised stickers directly for application once you have locked in a new date.

Happy to discuss options to please feel free to DM me

Stay safe x


We offer bulk discounts on quantities over 30. Please note that the pricing on the listings is for quantities of over 10. If you are purchasing a quantity under 10, please contact me via private message for a price.

If your wedding/event is in a few months time and you want to lock an order in you can. I can take a 25% deposit to hold the price and date, and you can pay the remainder 4 weeks before you need your candles. Please send me a private message for this option. Please note that the refund is non refundable.

We specialise in custom scented soy candles. We can make anything to suit your wedding, baby shower, a corporate gift, or even a christening. Please contact me directly for more information.

Announcement

Last updated on Mar 20, 2020

We are still taking orders and processing as usual. Our turnaround time has gone from 1-2 weeks, to 2-3 weeks due to delays with supplies. If you’re unsure of your events date due to COVID-19 and it’s restrictions – that’s okay we have options!
1. We can make your product with a personalised sticker and not include a date
2. We can take a deposit to hold the current price of our items and pay the remainder when you have a date in mind.
3. We can process your order, ship them without stickers and send you the personalised stickers directly for application once you have locked in a new date.

Happy to discuss options to please feel free to DM me

Stay safe x


We offer bulk discounts on quantities over 30. Please note that the pricing on the listings is for quantities of over 10. If you are purchasing a quantity under 10, please contact me via private message for a price.

If your wedding/event is in a few months time and you want to lock an order in you can. I can take a 25% deposit to hold the price and date, and you can pay the remainder 4 weeks before you need your candles. Please send me a private message for this option. Please note that the refund is non refundable.

We specialise in custom scented soy candles. We can make anything to suit your wedding, baby shower, a corporate gift, or even a christening. Please contact me directly for more information.

Reviews

Average item review
5 out of 5 stars
(121)
See reviews that mention:
quality 7 shipping 22 customer service 40

About PapillonAU

Sales 775
On Etsy since 2018

Around the web

Shop members

  • Sophie

    Owner

Shop policies

More information

Last updated on Oct 7, 2019
Frequently asked questions
Broken Items upon Delivery

If an item is broken or damaged upon delivery, please let me know. All items are covered by insurance, I will be able to give you details to lodge a claim through the postal service.
Please notify me within 24 hours of delivery for a replacement, if you contact me after this I may not be able to provide a replacement free of charge.

Shipping

All orders are shipped from the Sydney, Australia using reputable couriers such as FastWay Couriers or Australia Post; tracking numbers can be provided on request.

Custom orders can take up to three weeks. Once a custom order is placed I will be able to give you a more specific time frame. If you need the item sooner, please email me prior to purchase to ensure I can get it to you in time.

Shipping can take 3-7 business days depending on your location. Please contact me if it has been 2 weeks and you still haven't received your order; I will follow up with the couriers.

I ship to the address provided by Etsy, please make sure your Etsy address is current. I am not held responsible for lost or damaged orders.

Can you create a custom sticker?

Yes. Please send me a message with the design and details and we can create a custom sticker for you.
You will receive a proof of your request design, for you to check the message, design and that all details are correct before we print.

If we do not hear back from you with corrections within 24 hours, we will print the sticker as is.

Processing time says 3-4 weeks, can you do it any earlier?

Short answer, yes. It just depends on how many you're ordering and in how short of a time frame you need them. A rush order fee may apply. Please contact directly for a quote and if it's possible.

Do you take deposits as an option for orders?

Yes we do! We can take a 25% deposit to lock in the price and date of your event. Please note that the 25% is non-refundable.