YoureTheBalmFavors

I received my order and I made a mistake when inputting the order. What do I do?
Please send me an Etsy message and reference your order number. If you would like them reprinted, there will be a reprint fee plus the cost of shipping.



My items were printed incorrectly. What do I do?
I do my best to print and process orders as requested but occasionally a mistake can be made. I keep a record of each order and can process reprint requests.

Please send me an Etsy message within 3 business days of the delivery of the shipment. No refunds or reprints will be offered after this time.

When messaging me, please include your order number, the nature of the problem, the number of replacements needed and when they are needed by. Please note, depending upon the nature of the problem I may ask you to email me a photo of the product(s).

Please allow enough time to receive the replacements via USPS First Class Mail or Priority Mail (if the package weighs over 1 pound). I cannot be responsible for any air charges necessary to get you the replacements in time for your event.



What is your return and exchange policy?
I do not offer returns, refunds or exchanges on any of my items as they are all personalized per your specifications and are personal care items.



I received the wrong product. What do I do?
If you feel that you have received the wrong product, please send me an Etsy message within 72 hours of receiving the product.

I do my best to process orders as submitted and ship what is ordered. I do occasionally make an error as I am human. All errors and discrepancies MUST BE REPORTED WITHIN 3 DAYS OF RECEIVING YOUR ORDER. I will work to correct all errors reported within this time frame. No refunds or reprints will be offered after this 3 day time frame.

What payment methods do you accept?
I accept credit cards (Discover, American Express, Mastercard and Visa), debit cards, Paypal and Etsy gift cards.


When will my credit card be charged?
Your credit card will be charged immediately when you place your order.


When will my credit appear on my account?
Credits usually take 3-5 business days from the time the refund is issued.

Do you process rush orders?
I may be able to accommodate a rush order for an additional fee. Please send me an Etsy message for more information.


What shipping carriers do you use?
I ship via USPS.


Will I receive a shipping notification?
Yes. You will be emailed a tracking number when your order ships.


How much is my shipping?
Shipping is noted under the Shipping & Policies tab of each product. Shipping is calculated by USPS and is based on the product weight.


How long will it take for my order to arrive?
I ship all orders within 2 BUSINESS days. Orders ship from Interlochen, MI, 49643. Please be sure to allow enough time for delivery of your order. You have the option at checkout to choose your shipping method. Available shipping methods are First Class Mail, Priority Mail and Priority Mail Express. I will not be held responsible for orders that arrive after your event date. Please plan accordingly.

Can we order personalized labels without text?
Yes. If you want the label without the text please leave the text lines blank. Please leave me a note that you do not want any text; otherwise, I will send you an Etsy message to verify.


Do we have to use every text line available?
No. Simply leave the text line blank.


How do you handle grammatical or spelling errors?
I will not be held responsible for grammatical or spelling errors. Text will be applied exactly how you input it when placing your order. I may catch some of these errors, and contact you to confirm, but it is not guaranteed. It is extremely important that you double check your order and review your confirmation email very carefully. If you need to make a change, please send me an Etsy message immediately. All orders ship within 1 to 3 business days and start being prepared right away.


What if my text exceeds the maximum number of characters?
I try my best to allow for the maximum amount of text space when designing my labels. Unfortunately, I cannot accommodate more than the maximum number of characters allowed as noted on each design. If I add more text beyond the allowable amount, the text will be too small and difficult to read.


Will you send me a proof?
Proofs ARE NOT provided.


Color Disclaimer
Monitors have a variety of settings. It is important to understand that the particular computer monitor you are using determines the particular colors that you will see displayed. Different monitors will have slightly different contrast and color ratio settings. Therefore, the colors you see on your computer screen will not 100% accurately reflect the colors of my printed labels as they actually are.


Privacy Policy
I value your privacy. Please view my Privacy Policy for complete details on how I use the information that is collected.