For our full range visit:

Leicester, United Kingdom | 1030 Sales


For our full range visit:

Leicester, United Kingdom 1030 Sales On Etsy since 2012

5 out of 5 stars


Ellis & James x


Last updated on Nov 7, 2018


Ellis & James x

Ellis and James

Contact shop owner

Ellis and James


Average item review
5 out of 5 stars
See reviews that mention:
quality 23 shipping 28 customer service 12
View all 225 reviews

Shop policies

Last updated on October 22, 2017
Welcome to Pastel Elixir!

Illustrated magic <3

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Returns accepted within 7 days of receipt of the item. We cannot refund the return postage charges and apologise for any inconvenience.

Please contact us if your item arrives damaged or faulty. We will do our best to replace or fix the item as soon as possible, or refund your money if that is not possible.

Please note, we cannot refund or exchange any personalised products.
We accept PayPal and card payments.
We cannot be held responsible for any extra charges which may occur within customs and taxes when shipping internationally.
Items within the UK will be shipped by Royal Mail 1st Class within 1-2 working days.

Orders should arrive with you within 1-2 working days but parcels aren't considered 'lost' by Royal Mail until the 10th working day has passed.
If this is the case, please give us a nudge and we will do our best to solve any problems. If you prefer 'Signed For' delivery, please do let us know and we can arrange that for you.

For international orders, we send via standard post which should arrive within a few working days. Please get in touch if you would like to knock down to the cheaper economy postage charge and we will look into this for you, however please be advised this could take your order over a month to reach you. Orders placed outside of the UK will not be provided with a tracked delivery unless requested before ordering as we have to charge extra for this.

Please feel free to get in touch for any other queries :)
Additional policies and FAQs
The copyright for all art & prints lies here with us at Pastel Elixir.

Due to the amount of emails we get from influencers, we do not give freebies out.