PastryGirls

Traditional, handmade European pastries.

PastryGirls is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

PastryGirls is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on April 18, 2011
Pastry Girls is small bakery owned and operated by me, Andrea...pastry chef, mother and eternal supporter of anything organic. I was born and raised in Hungaray and have been trained as a pastry chef in England and Germany, and have worked in as an Executive Chef and Executive Pastry Chef since 2000.

All pastries are baked in my licensed commercial kitchen.
In addition to my Etsy shop, my pastries can be found fresh daily at the West Branch Emporium in West Branch, IA.

All my baking ingredients are purchased from local organic stores and distributors. For the filling, I shop at local farmers markets in the summer and organic produce stores throughout the year. I bake and make everything by hand, including the oldfashioned way of stretching the strudel dough.

Accepted payment methods

Paypal
Returns and exchanges
If an item arrives broken, I am very sorry. I take a great deal of care to package adequately by using excessive amounts of packing material.
Considering the delicated nature of my products, sometimes things break anyway. The boxes are really at the mercy of the postal carrier. If your pastries arrive severely damaged (NOT minor cracks or chips) please contact me with a photo of the damage and we'll come up with a solution. Each situation will be handled on a case by case basis.

If you are ordering for a special event, perhaps you may want to consider ordering a few extra just in case.

Because of the perishability of my pastries I do not accept returns. Returning baked goods or refusing delivery will not facilitate a refund.
Payment
I prefere Paypal as form of payment, although I do accept money orders. I do not accept personal checks. Cash is also fine if you are local and arrangements for pick up have been made. Payment is due within 24 hours of purchase.
Shipping
During high order volumes, shipping may take a week from the time order was received. If you need your order by a specific date, please make sure the date order should be received by is indicated. Sugar cookies are made to order, therefore they are shipped 48 hours after order was received. If shipping time frame is of concern, please contact us.

I ship USPS Priority Mail, which usually takes 2-3 days. I pack your order very carefully to make sure it stays safe during shipping. However, shipping might cause some damage, which I am not responsible for. If your purchase arrives with problems due to shipping, please convo me and I will work with you to resolve the problem.

Expedited, next day shipping is available for added shipping cost.

Free delivery is available for Iowa City, IA area. Please contact me to set up arrangements.

Orders are shipped with delivery confirmation, which is included in the price of shipping. I do not insure my shipping boxes, if you would like to have your order insured, please let me know and I will add the cost of insurance to your shipping charges.

I am not responsible for shipping delays caused by USPS, geographical locations where USPS service is delayed, incorrect address information, weather or disaster conditions, or for charges incurred for redelivery attempts and/or incorrect address information. I will ship to the address specified on the Etsy order form unless prior arrangements have been made. Please make it extremely clear where your box is to be shipped to. Refunds are not available for the cost of pastries or shipping charges if any of these circumstances occur.

I generally ship custom order pastries to arrive 2 days prior to an event unless other arrangements have been made.
Additional policies and FAQs
Flavors can be mixed within an order. So, if you would like to have half order of one filling and half order of the other, just let me know!

If you or anyone in your party has any food allergies, please contact me, since my kitchen does prepare desserts containing nuts and such.