Thank you for the fast shipping and wonderful items!!
Will definitely order from again :)
Perfect addition to fall earrings!
Beautiful! Super fast shipping! Thanks
Great seller! Love these items!
A jewelry designer a little obsessed with patinas :)
I started making and selling jewelry when I was in the 7th grade. The rest is history! Please visit my website (the link to your right >>) to learn more about my journey to becoming Patina Queen. Thank you for supporting handmade!
Please note that because all of my patinaed findings are done by hand, the shades of blues, greens, browns, etc. may vary slightly from the photo. When you patina an item you are at the mercy of the material, chemical ratio, humidity, etc. I take great pride in my work, and make all efforts to replicate the patina I present to you. Please feel free to convo me with any additional questions.
Please remember all patinaed surfaces should be cared for properly. Never submerge a piece into any solution. Do not bathe or swim in jewelry that has been patinaed.
Accepted payment methods
- Accepts Etsy gift cards
I CURRENTLY ONLY ACCEPT PAYPAL.
eCHECKS: Order will be shipped as soon as eCheck clears.
NON-PAYMENT: If you order an item I appreciate payment within 24 hours. I will send at least one friendly reminder. If no payment is received within three days, I will report the non-payment to Etsy in order to be refunded the fees for the transaction and re-list. I will not start processing your order until payment is received. If you have waited three days to pay I highly recommend that you convo me to let me know. This is recommended because I print out orders as they come in, regardless of payment. Orders that are still pending are set aside until payment is made. It is your responsibility to pay on time. Thanks!
Here on ETSY....
WHAT ARE YOUR SHIPPING CHARGES?
United States: All domestic orders ship for $3.50 and include tracking.
CANADA: 1st item 9.50/.20 each additional item and include tracking.
EVERYWHERE ELSE: 1st item 13.50/.20 each additional item.
WILL YOU COMBINE SHIPPING FOR MULTIPLE ORDERS? I am glad to refund your over charges in shipping for multiple orders placed on the same day if you notify me, otherwise they will most likely go out separately.
HOW WILL MY ORDER BE SHIPPED?
ALL orders are shipped to your Etsy address unless otherwise stated on the "note to seller" section of your invoice. You may also convo me for an address change.
WHAT HAPPENS IF MY PACKAGE IS LOST IN THE MAIL?
Patina Queen is not responsible for lost or damaged packages.
US orders: If you are concerned in any way, I HIGHLY recommend you convo me with a request for insurance. All US orders do receive a tracking number.
International orders: As of 2015 orders to Canada can be tracked. All other International orders do not receive tracking through USPS.
CAN I UPGRADE TO EXPEDIATED SHIPPING?
US customers may upgrade to priority for an additional $3.30. International orders may upgrade as well, please convo me for pricing. Please contact me on the day of your order if you would like your package upgraded. I will send you a money request through PayPal for the additional postage. You must pay for this before it will be shipped.
CAN I ADD INSURANCE?
All US customers are recommended to purchase insurance for large orders. Please convo me and I will calculate the cost for you and send you a PayPal money request. .
International customers may also insure their orders, although you must upgrade your shipping to priority (excluding "flat rate options") in order to gain insurance. Please convo me for further details after you place your order.
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?
Most orders are "Made to Order" and average 5 business days (M-F) for IN HOUSE processing prior to shipment. All orders ship from San Diego, CA. Once processed and shipped, East coast orders generally take 3-5 days to arrive, West coast average around 2-3 days, and International up to 10 or more days depending on customs.
I WANT TO KNOW IF MY ORDER HAS SHIPPED, WHAT DO I DO?
Your "Purchases" section will show a copy of your invoice with additional shipping/tracking info.
Refunds and Exchanges
EXCHANGES: All items (except custom orders) are exchangable within 14 days of purchase date. Buyer is responsible for all shipping charges to return the item for exchange. The item must also be returned unused, in its original packaging. Once received and evaluated the exchange will be granted. *Used wire cannot be returned for an exchange.
REFUNDS: Refunds will be honored within two weeks of purchase date. Original S&H charges will not be refunded. The shipping charge for the returning item is the responsiblilty of the buyer. The item must be returned unused, in its original packaging. Once received and evaluated the refund will be granted through PayPal. *Used wire cannot be returned for a refund.
Additional policies and FAQs
Yes, when offered, the code will be on the shop's homepage.
I also offer promo codes at my main shop, www.PatinaQueen.com
I WANT MULTIPLES OF ITEMS AND YOU TYPICALLY LIST ONLY A FEW AT A TIME. HOW DO I INCREASE THE QUANTITY?
You may convo me a list of what you want and the amounts of each and I will be happy to set up a reserve order or PayPal invoice for you. You may also order in bulk at www.PatinaQueen.com.
FEEDBACK: My customers are VERY important to me, and their happiness is of the utmost importance! I put a LOT of time and effort into this shop and want it to run smoothly. Thank you again to ALL my customers, you have impressed me, more than words can express with your positive feedback...such kind words, I'm very grateful :)
I HAVE MY OWN CHARMS, WILL YOU CUSTOM PATINA THEM FOR ME?
I typically welcome this and have done custom work for many people in the past, although because of the demand of PQ supplies I am unable to do custom work at this time.
MY CUSTOMERS ROCK!!! Yes, that is you! Thanks again to all of you who have left such wonderfully positive feedback--you inspire me to keep on makin' cool stuff :)
Heather, Patina Queen