paulineciocca

handmade jewellery, sample of ordinary facts

London, United Kingdom · 0 Sales

paulineciocca

handmade jewellery, sample of ordinary facts

London, United Kingdom 0 Sales On Etsy since 2012

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Pauline Ciocca

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Pauline Ciocca

Shop policies

Last updated on February 10, 2012
Thank you for visiting my shop on Etsy. Everything is handmade and designed by me in London, UK. I am originally from Paris, France, so if you are a French customer please feel free to contact me in French.

If you have any questions regarding a product or order, please feel free to message me here on Etsy or by email to pauline.ciocca [!at] laposte.net

I hope you enjoy looking through my creations!

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
I only accept PayPal payments. Please make sure you complete payment as soon as purchase has been made. If you fail to complete payment, your transaction will be cancelled.
Shipping
All items will be safely packaged in a bubble wrap envelope.

For UK customers, items will be shipped using RoyalMail first class (this does not include signed for delivery or insurance, if you would like these additional service please contact me and I will let you know how much it costs)

For European, US and other customers, items will be shipped using regular AirMail (this does not include tracking service or insurance)

These are estimated delivery times:

Within UK: up to 3 working days
Within Europe: up to 7 working days
To US & Everywhere Else: up to 21 working days

If you would like a faster delivery service, this can be arranged at an additional charge. Please get in touch to discuss.

I am not responsible for any damages or losses during postage if the necessary insurance / tracking was not requested and purchased by the customer.
Refunds and Exchanges
All sales are final. Please make sure you read my Policies thoroughly before making a purchase.

If you are not happy with your product, please contact me first before leaving feedback to see if we can come to a solution.
Additional policies and FAQs
Product Care & Maintenance

I use a lot of brass in my jewellery and brass is a base metal that can tarnish / change colour over time. It can also be easily repolished using a jewellery cloth, which is available to buy from your local jewellery shop.

To prolong the original finish of your brass jewellery, please make sure you store your jewellery separated into sections according to the different metals they are made in.

Please make sure you remove all jewellery before bathing, swimming, etc.

Avoid contact with perfume, lotions and any other cosmetic products as it may provoke unwanted discolouration.

Custom Order

I enjoy working to custom orders! If you have an idea for a piece of jewellery that you would like to commission me to make, please get in touch by email at pauline.ciocca [!at] laposte.net

For custom orders up to €50 I will require full payment upfront upon ordering.

For custom orders over €50 I will usually ask for 30% non-refundable security deposit before I can begin making your piece. I will create a special Etsy listing for you for this purpose.

This is a security measure necessary to protect me as a designer in the unfortunate situation where you decide to cancel our transaction after I have already bought materials and started making your piece. It also protects you as a customer because this deposit ensures that I need to complete the order to the terms we have previously set out and agreed on.

The remaining 70% of your payment is due upon completion of the piece. I will create another special listing for you for this purpose. Once the payment has been completed I will then ship your custom piece to you.

Wholesale Orders

If you are a retailer interested in making a wholesale order, please get in touch by email. I can offer better prices for wholesale orders.