TheBottegaFagnola

journals, notebooks, photoalbums, bookmarks, boxes

6 Sales

TheBottegaFagnola

journals, notebooks, photoalbums, bookmarks, boxes

6 Sales On Etsy since 2009

0 out of 5 stars (5)

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Paola Fagnola

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Paola Fagnola

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quality 3 shipping 3 customer service 2
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About

It started as a challenge: is it possible to mix traditional technique with unusual material, quality and funciotnality with affordability?

During my classes at the Centro del Bel Libro in Ascona, Switzerlad I had the chance to learn many professional high quality bookbinding techniques and also have fun with traditional and unusual material.

During the first Fine Binding International Competition I entered (Biennale Mondiale de la Reliure d'Art, St. Rémy-lès-Chevreuses, France) I noticed that very high quality Binding were really expensive: was it really so impossible to find a way to have affordable products but good quality?

Mixing these two experiences toghether with a wish to challenge myself creating a brand on my own a trying to sell in a new way using modern technologies and social networks that Pauline Paulette was born.

Shop members

  • Paola

    Owner, Maker, Designer, Curator

    At 15 I said to my father: “Dad, in my life I want to be a bookbinder like you”. He answered: “Good, if you’ll be of the same idea 5 years from now we’ll discuss it" Over 10 years have passed and I still haven't changed my mind...

  • Paola Fagnola

    Owner, Designer, Maker

Shop policies

Last updated on November 17, 2012
Welcome to Pauline Paulette atelier.

Each item is handmade personally by Pauline Paulette in Italy, Europe, in a smoke-free and pet-free area using professional techniques and traditional or unusual material to find new solution without sacrificing functionality nor quality.

Besides, custom item are specifically made, according to Pauline Paulette's philosophy, to fit your needs.

Accepted payment methods

Paypal
  • Other Method
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
I look after packaging to be sure that my works can be delivered safely without being damaged in transit.
However, during shipping there can be damages, losses or delay I can't control.
In any of these case, please contact me before leaving the feedback: we'll find together a solution.
Payment
For the moment, Pauline Paulette accepts only payments via PayPal.
You don't have to register to PayPal, it's also possible to pay through PayPal website with your credit card.

As soon as the payment confirmation is received, the ordered items are delivered.
Unpaid orders without delay communication after 4 days will be cancelled.
Shipping
Items are sent in a padded envelope or in bubble wrap, to be sure that it can be delivered undamaged, with Poste Italiane (http://www.poste.it/en/) regular mail, to the shipping address written in the Etsy receipt.

In the envelope, you will find your item packed in Pauline Paulette's style with the Etsy receipt copy.

If you want me to send to a different address, please tell me after purchasing.
If it's for a gift sent directly to the recipient, please specify the address for the item and your address to mail the Etsy receipt.

Shipping price depends on weight and size of the item and the geographical zone I'm sending to.
Check the list of all the countries on Poste Italiane website: http://www.poste.it/en/postali/premiummail/a_zones.shtml
Shipping can take up to 5-6 weeks from Italy to America, 2-3 weeks to Europe.
If you prefer recorded mail with acknowledgement of receipt, please contact me: I'll set a custom order listing with recorded mail shipping on the item you desire.

Please be aware that regular mail cannot be tracked. Pauline Paulette cannot be held responsible in case of missing or delay in transit.
Additional policies and FAQs
If you want, I can make a GIFT PACKAGE, or give you material with Pauline Paulette's icon to make it on your own. Just convo me about it.

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For CUSTOM ORDERS, feel free to contact me explaining what you were thinking of or what are your needs: we'll find together the best solution that fits for you.
After discussing the information needed for the work, a purchase preempt is made to have your confirmation before starting the work.
After you agree for the preempt, I start working on your item. We can keep in touch via convo for any kind of question or news during the work.
Custom orders usually takes from 5 to 10 days to be made: if you need the item for a specific day or recurrence, please contact me in advance a take into consideration also the time needed for delivery (see also Shipping section).
Once finished, your item will be listed on my shop with the title "Reserved for (yourusername)" and I will send you a convo with the link to go directly to the listing.

Custom orders based on items already in the shop but with different design, dimension, material may vary in the price from the reference item.
A fee between 1$ to 5$ is included in the preempt when an elaborated or brand new design is needed.

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FEEDBACK on Etsy is the only way to know if a buyer or a seller is reliable: that's why I'm glad to leave feedback, especially enthusiastic and positive feedbacks.
For your purchase, I'll leave a feedback, that will be visible on your profile under the "feedback" section, after your purchase has arrived safely in your hands.

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Pauline Paulette's policies are constantly work in progress: I'm practically sure that with the experience and time it will be necessary to change or add something to make my policies clear and complete.

Please contact me if you need any extra information, I can speak and understand Italian, English, and French. Don't hesitate to convo me in one of these three languages =)