PAULOVA

Thoughtfully crafted, handmade ceramics and candles.

Wells, Maine | 1729 Sales

PAULOVA

Thoughtfully crafted, handmade ceramics and candles.

Wells, Maine 1729 Sales On Etsy since 2008

5 out of 5 stars
(618)

Announcement   This shop is dedicated to our seconds, one -offs, and discontinued items.

Since Etsy has changed it's policies and redefined handmade we have decided to open up a separate on-line shop for current work, www.paulova.com. Follow us on Instagram @paulovashop for latest updates!

Please feel free to contact us with any questions, comments or requests.

All designs and images Copyright © Paulova 2018.

Announcement

Last updated on Oct 28, 2018

This shop is dedicated to our seconds, one -offs, and discontinued items.

Since Etsy has changed it's policies and redefined handmade we have decided to open up a separate on-line shop for current work, www.paulova.com. Follow us on Instagram @paulovashop for latest updates!

Please feel free to contact us with any questions, comments or requests.

All designs and images Copyright © Paulova 2018.

Paula Lopez-Otero

Contact shop owner

Paula Lopez-Otero

View all 134 items

Reviews

Average item review
5 out of 5 stars
(618)
See reviews that mention:
quality 59 shipping 116 customer service 49
View all 618 reviews

About

100% handmade...from me to you.

Inspired by the functional and simple beauty of Scandinavian design, Paulova Ceramics are timeless pieces for the home. I hand make each piece myself, incorporating clean lines with a contrast of textures. These pieces are meant to be picked up, touched, and experienced. Enjoy!

Shop members

  • Paula Lopez Otero

    Owner, Maker, Designer, Photographer

    We are a small scale family run business, specializing in thoughtfully crafted, handmade products.

Shop policies

Last updated on October 28, 2018
Welcome to our shop! Paulova is a small scale, family run business. Due to the handmade nature of our ceramics, subtle variations in the shape and glaze of each piece is to expected. If you have any questions about a particular item, send us a message and we will be happy to answer your questions or concerns.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
  • Money Order
  • Check
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
DAMAGED ITEMS:
We accept replacements or refunds on any items that are damaged during shipping. Please notify us within 48 hours of receipt and include a photo of the damaged item. We will cover the shipping cost on replaced item(s).

EXCHANGES:
We will accept exchanges or refunds if you are not happy with your purchase. Please notify us within 48 hours of receipt. Buyer is responsible for the return shipping charges. The exchange or refund will be processed once we receive the item and ensure it is in its original condition. We cannot be liable for returned items that are damaged during transit or are lost or stolen. So please wrap well, use a trusted shipping carrier and insure your package if possible.

All purchases are final on custom orders and sale items.
Payment
Items purchased are not sent out until payments are processed. Please make sure your address is current and valid. We cannot be held liable for items shipped to the wrong address provided to us.
Shipping
Packages are currently shipped from Wells, Maine, Monday-Friday within 72 hours of purchase. Orders placed on Friday will most often ship out Monday morning.
All orders are shipped via USPS and are fully insured. Please be sure that you have provided us with a confirmed address, otherwise we cannot be held responsible for packages that are not delivered.

Most of our items ship Priority Mail (1-3 day delivery). Smaller items, under 13 oz ship First-Class Mail (2-5 business days). Orders outside of the U.S.A. are shipped First-Class International or Priority Mail International, if over 4 pounds.

While we must use some bubble wrap to keep your ceramics safe, the packing peanuts I use are made from organic potato starch. They decompose in water leaving no toxic waste. If you receive any other type of packing material, it has been recycled from our wholesale suppliers.

Also, please note that we do not include receipts in any shipments unless otherwise requested. We will send you a shipping notification which is your digital receipt, containing: product, price, shipping address and tracking number. This reduces paper waste and keeps the price concealed from gift recipients.
Additional policies and FAQs
Please remember that the clay and glaze colors you see online will vary according to each computer monitor. We use a variety of clays which vary in color. Please read through our listings thoroughly, and feel free to contact us if you would like a more detailed description of an item before ordering.