Announcement   This shop is dedicated to my seconds, one -offs, and discontinued items. Please visit my other website for current work: WWW.PAULOVA.COM

Since Etsy has changed it's policies and redefined handmade I have decided to open up a separate on-line shop. Follow me on Instagram @paulovashop for my latest updates!

Please feel free to contact me with any questions, comments or requests.

All designs and images Copyright © Paulova 2018, by Paula Lopez Otero.

Announcement

Last updated on Apr 18, 2018

This shop is dedicated to my seconds, one -offs, and discontinued items. Please visit my other website for current work: WWW.PAULOVA.COM

Since Etsy has changed it's policies and redefined handmade I have decided to open up a separate on-line shop. Follow me on Instagram @paulovashop for my latest updates!

Please feel free to contact me with any questions, comments or requests.

All designs and images Copyright © Paulova 2018, by Paula Lopez Otero.

Paula Lopez-Otero

Contact shop owner

Paula Lopez-Otero

Reviews

Average item review
5 out of 5 stars
(601)
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About

100% handmade...from me to you.

Inspired by the functional and simple beauty of Scandinavian design, Paulova Ceramics are timeless pieces for the home. I hand make each piece myself, incorporating clean lines with a contrast of textures. These pieces are meant to be picked up, touched, and experienced. Enjoy!

Shop members

  • Paula Lopez Otero

    Owner, Maker, Designer, Photographer

    Paulova products are entirely handmade by me in Portland, Oregon.

Shop policies

Last updated on January 8, 2018
Welcome to my shop! All of Paulova products are handmade by me, Paula Lopez-Otero. Due to the handmade nature of all my ceramics, subtle variations in the shape and glaze of each piece is to expected. If you have any questions about a particular item, send me a message and I will be happy to answer your questions or concerns.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
  • Money Order
  • Check
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
DAMAGED ITEMS:
I will accept replacements or refunds on any items that are damaged during shipping. Please notify me within 48 hours of receipt and include a photo of the damaged item. I will cover the shipping cost on replaced item(s).

EXCHANGES:
I will accept exchanges or refunds if you are not happy with your purchase. Please notify me within 48 hours of receipt. Buyer is responsible for the return shipping charges. The exchange or refund will be processed once I receive the item and ensure it is in its original condition. I cannot be liable for returned items that are damaged during transit or are lost or stolen. So please wrap well, use a trusted shipping carrier and insure your package if possible.

All purchases are final on custom orders and sale items.
Payment
Items purchased are not sent out until payments are processed. If sending a check in the mail, checks must clear first before packages are shipped. If paying via PayPal, please make sure your address is current and valid, otherwise I will not be covered under the seller protection policy and this will delay shipment until corrected.
Shipping
Packages are shipped out from Portland, Oregon Monday-Friday within 48 hours of purchase. Orders placed on Friday will most often ship out Monday morning.
All orders are shipped via USPS and are fully insured. Please be sure that you have provided me with a confirmed address, otherwise I cannot be held responsible for packages that are not delivered.

To keep shipping costs low for my customers, most orders ship Parcel Post (2-8 business days). I will automatically upgrade to Priority Mail when it is similarly priced. Packages under 13 oz ship First-Class Mail (2-5 business days). Orders outside of the U.S.A. are shipped First-Class International or Priority Mail International, if over 4 pounds.

While I must use some bubble wrap to keep your ceramics safe, the packing peanuts I use are made from organic starch. They decompose in water leaving no toxic waste. If you receive any other type of packing material, it has been recycled.

Also, please note that I do not include receipts in any shipments unless otherwise requested. I will send you a shipping notification which is your digital receipt, containing: product, price, shipping address and tracking number. This reduces paper waste and keeps the price concealed from gift recipients.
Additional policies and FAQs
Please remember that clay and glaze colors you see online will vary according to each computer monitor. I use a variety of clays which vary in color. Please read through my listings thoroughly, and feel free to contact me if you would like a more detailed description of an item before ordering.