PaulVenStore

Paul Ven - wooden watches and wooden sunglasses store

City of London, United Kingdom | 3317 Sales

PaulVenStore

Paul Ven - wooden watches and wooden sunglasses store

City of London, United Kingdom 3317 Sales On Etsy since 2015

5 out of 5 stars (468)

All Items

Paul Ven

Contact shop owner

Paul Ven

Announcement    Welcome to Paul Ven store!
Handmade wooden accessories from London with your personal engravings!

Announcement

Last updated on Sep 26, 2018

Welcome to Paul Ven store!
Handmade wooden accessories from London with your personal engravings!

Reviews

Average item review
5 out of 5 stars
(468)
See reviews that mention:
quality 68 shipping 75 customer service 46

Updates

Hey all,
I am just finishing some new models of sunglasses and bringing few of your favourites back in stock!;)
Check out new Paul Ven stainless steel watches with handmade, scratch-built, natural wood dials;)
Check out some new sunglasses ;) from stone to aluminium, from wayfarers to clip ons;)
View all 50 updates

About

Paul Ven - handmade wood watches and wood sunglasses

Paul Ven – is a small, family run business, passionate about unique products. Each wooden watch, each wooden sunglasses are unique because of it is natural grain of wood. This is what makes it amazing. You will never find two same Paul Ven wooden items and probably have never seen something like this. Small ideas make big difference in the world ;)

Shop members

  • Paul Ven

    Owner

    Paul Ven - officially started October 2015 presenting first handmade watch made from eco materials.

Shop policies

Last updated on February 7, 2019
Paul Ven - Love Your Time

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Paul hopes that you will love your item so much so you would not need to read the below policy. However, you can return the item within 14 days after receiving date if:




Item is faulty – should not happen, every watch is checked by Paul individually. However if this does happen – Paul will certainly give all your money back.


Item is broken because of Royal Mail fault. Not to worry, we will sort out this quickly as every single parcel is insured, so you will need to fill out short report and we will give you full refund or will send you a new item!


You decided you do not like the item – it is fine. People do change their mind, maybe it was a surprise to you husband and you realised he did not deserve such a present yet. Happens… Paul will happily take your item back within 14 days of you receiving the item.



Returns are not accepted for personalised items, except if it comes broken or faulty. This is what the law says.



So in general and in simple words, by the EU law and by Paul Ven law: You have 14 days, after receiving the item to notify Paul Ven of your intention to return an item. Then you have 14 days more to ensure Paul Ven receives the item back.






How to return the item?



Please inform Paul by using return form or info [!at] paulven.co.uk. Please provide Paul with your name surname, purchase details (order number, order date, reason for return). Paul will send you the return address and you just need to post the item back. Returns postage charges are paid by buyer (buyers are also responsible for custom charges (if any)), as Paul already pays to post item to you (he is not a rich man, invests everything in his shop). Item must come in same condition as posted: with not damaged retail box, manual/authentity card and, of course, brand new item as it was posted to you. After quick inspection Paul will return the money or will offer alternative (whatever you prefer).
Payment
All major cards accepted as well as Paypal. Payments are processed via Etsy payments or Paypal. Paul Ven has no access to any of your payment details (for example card details etc)
Shipping
All items are posted from Paul Ven studio in London. We are using Royal Mail to post our items to you. Items will be dispatched within 1 – 2 working days after payment clearance and order confirmation. Usually within 1 working day or even same working day (if ordered in the morning), just sometimes we get really busy 😊

Paul Ven delivers to all the world! Cannot find your country on the checkout? Let us know!

Postage price: Free to UK and all EU.

£6 to the rest of the world (the rest of the price is covered by Paul Ven)


Delivery timings:

UK: 1 – 2 working days after dispatching. 1 working day when choosing express delivery.

EU: 3 – 5 working days to West Europe, 4 – 8 the rest of Europe.

USA/Canada: 5 – 8 working days.

Rest of the world: 5 – 8 working days.
All items are packed carefully in recycled cardboard box and recycled plastic envelope.
All items are fully insured for loss and damaged.

Buyers are responsible for custom charges in their countries.
Please note, the above are only estimates by Royal Mail and various countries local postal service providers. Timely delivery cannot be guaranteed, however timely processing time is guaranteed! Please get in touch if you may have any questions.

Each item has tracking number and can be tracked on Royal Mail website and your local post service provider's website as long as your local postal services provide world tracking services.

Your item will be delivered by your local post service provider and will need to be signed upon delivery (as long as local postal services are able to provide registration service).

Keep in mind that delivery timings are only estimates and may vary due to seasonality (Christmas period for example, National holidays, environmental factors etc). Paul Ven cannot take responsibility of delays. Please contact your local post provider if the item is delayed.

Undelivered items – Paul Ven will issue full refund or a replacement at his own expense if the item is not delivered due to postal services fault.

Unclaimed/wrong delivery address/refused items – most of these items are posted back to Paul Ven. If that is the case you can choose redelivery or refund (if the item is not personalised, personalised items are none returnable). Please see below:

Redelivery: As per EU consumer rights you will have to cover second postage costs, which is £4.45 UK, from £9.05 to EU and from £10.55 rest of the world (the actual cost to post your item, depending on the item weight).

Refund: (If item is not personalised) You can opt for refund. The moneys (minus initial postage cost, see above for the Royal Mail prices) will be refunded to your original payment method. This covers only unclaimed and wrong delivery address parcels and does not impact your return rights.
Additional policies and FAQs
Any questions - please contact us here, on our website or via email info [!at] paulven.co.uk
Privacy
This privacy policy sets out how we use information that you provide when you shop with Paul Ven on Etsy.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this policy and you should check this policy from time to time to ensure that you are happy with any changes.

We know that by shopping with us, you've placed a great deal of trust in us. We also understand that you want the personal information you give us to be kept private as well as secure. To reassure you that we feel the same way, here's how we will and, more importantly, will not use the personal information you give us.

Legal Basis

1) Information Collection

When you shop with us on Etsy you will submit your personal information. We will treat all information submitted by you in accordance with the terms of this privacy policy (as updated and amended from time to time) and in strict compliance with all Data Protection legislation.

2) What we collect and why

The information we gather from customers helps us to continually improve the service we offer to our customers.

When you shop with us, there are different ways we gather information about you:

a) We keep a record of your purchases with us.
b) We keep a record of any e-mail/conversation correspondence you send us.

3) How we use your personal information

All the information we collect via Etsy or through correspondence with you is used to operate and improve the service we offer you. We are committed to using your personal information only for:

a) Dealing with orders and accounts for the supply of our goods and services.
b) Allowing us to comply with any requirements imposed on us by law or court order.

4) Information Sharing

We do not share your personal information other than with Etsy to fulfil our obligations under both the Etsy Seller Policy and Etsy Terms of Use

5) Data retention

We will only keep and or maintain information about an individual for as long as is necessary in providing our products and services or for compliance with a legal or regulatory obligation.

This means, we will only keep, information that is necessary to keep so that we can sufficiently deal with administrative issues, queries, refunds and or for compliance with legal reasons; usually we will keep information for a minimum retention period of 7 years and or maximum period of 10 years, after providing a product or service.

6) Your Rights

You have a number of rights relating to the information we hold and these rights include but are not limited to:
a) A copy of the personal information we hold;
b) Rectify information, if it is inaccurate or incomplete;
c) Request the deletion or removal of your personal data where there is no compelling reason for its continued processing;
d) Object to certain uses of your personal information;
e) Withdraw any permission you may have previously provided; and
f) Complain at any time if you are not satisfied with our use of such information.

More information

Last updated on Apr 11, 2019
Frequently asked questions
What about BREXIT?

We regret of the current developments and uncertainty. Brexit has been postponed to at least to end of OCTOBER, 2019, which means there are no changes for our lovely EU customers at the moment, no delays have also been reported in postage so far to EU countries. Please contact us in case of any further questions. Paul Ven is deeply sorry for this