PayneAndComfort

self care for the mind and body

South Windsor, Connecticut 1231 Sales On Etsy since 2015

5 out of 5 stars (152)

PayneAndComfort

self care for the mind and body

South Windsor, Connecticut | 1231 Sales

All Items

Erin Payne

Contact shop owner

Erin Payne

Announcement    **HOLIDAY UPDATES**
Orders must be placed by December 15, 2019 in order to ensure delivery by Christmas Eve.
CUSTOM ORDERS- I unfortunately cannot accept custom order requests during November and December. Sorry for an inconvenience!

Wicked soothing since 2015, Payne & Comfort is a rad product brand dedicated to stress relief, self care and relaxation of the mind + body. Our hot/cold therapy packs are made with natural materials including 100% cotton fabric, flaxseed, and dried lavender. They can be heated in the microwave or cooled in the freezer for soothing natural healing.

To stay in the know, you're gonna want to follow us on Instagram @payneandcomfort for exclusive sneak peaks, sales, and specials!

>>> instagram.com/payneandcomfort
>>> facebook.com/payneandcomfort
>>> pinterest.com/payneandcomfort
>>> payneandcomfort.com

Want to get in touch? Email payneandcomfort [at] gmail.com or start an Etsy convo here >>> https://www.etsy.com/conversations/new?with_id=56959964

Want to find Payne & Comfort in stores? Visit payneandcomfort.com for more information and to sign up for our newsletter. (Subscribers get a nice little bonus for signing up!)

Thanks for visiting and for your support of handmade!

Announcement

Last updated on Nov 5, 2019

**HOLIDAY UPDATES**
Orders must be placed by December 15, 2019 in order to ensure delivery by Christmas Eve.
CUSTOM ORDERS- I unfortunately cannot accept custom order requests during November and December. Sorry for an inconvenience!

Wicked soothing since 2015, Payne & Comfort is a rad product brand dedicated to stress relief, self care and relaxation of the mind + body. Our hot/cold therapy packs are made with natural materials including 100% cotton fabric, flaxseed, and dried lavender. They can be heated in the microwave or cooled in the freezer for soothing natural healing.

To stay in the know, you're gonna want to follow us on Instagram @payneandcomfort for exclusive sneak peaks, sales, and specials!

>>> instagram.com/payneandcomfort
>>> facebook.com/payneandcomfort
>>> pinterest.com/payneandcomfort
>>> payneandcomfort.com

Want to get in touch? Email payneandcomfort [at] gmail.com or start an Etsy convo here >>> https://www.etsy.com/conversations/new?with_id=56959964

Want to find Payne & Comfort in stores? Visit payneandcomfort.com for more information and to sign up for our newsletter. (Subscribers get a nice little bonus for signing up!)

Thanks for visiting and for your support of handmade!

Reviews

Average item review
5 out of 5 stars
(152)
See reviews that mention:
quality 22 shipping 34 customer service 9

About PayneAndComfort

Sales 1,231
On Etsy since 2015

Discovering Self Care

My name is Erin Payne (the brand name makes so much sense now, right?!) and I’m the owner + maker behind all of Payne & Comfort’s products. I got my start in winter of 2015 making hand warmers because I’m “temperature-challenged” as my dad calls it; I wanted to keep warm on those bitterly cold New England days. I expanded to larger hot/cold packs within a few months, again, mainly to keep me warm when I was cold, and cool when I was hot. Self care wasn’t even on my radar.

Flash forward to early 2018. I’m working full-time retail, part-time P&C, and in the process of selling one home and buying another. As if that isn’t stressful enough, I suffered unexpected personal and financial losses the week before moving. It was the most physically, emotionally, and mentally exhausting week of my life. And during all that time I wasn’t doing a SINGLE thing for self care. That was about to change.

I used the transition of moving to facilitate the transition of personal and spiritual growth. I started meditating, exploring new hobbies, and actually taking time for me. Then it hit me. I MAKE A PRODUCT DESIGNED FOR SELF CARE. Realizing this completely changed the way I approached my business and my brand. I want to help others find that peace of mind and body that took me almost 30 years to discover. So heat up a socket sack, close your eyes, put your phone down and REST for a few minutes. The world (and this website) will still be here when you’re done.

Thanks for reading and for all the rad support <3

Shop members

  • Erin Payne

    Owner

    Erin works out of a home studio in South Windsor, CT. When not making, she enjoys eating pizza, being outdoors, drinking wine, watching Netflix, reading tarot and learning about astrology.

Shop policies

More information

Last updated on Sep 5, 2019
Frequently asked questions
How do I keep my hot/cold pack clean?

Make sure to remove all make-up before using your hot/cold pack on your cute face! Wipe down your microwave or place your hot/cold pack on a clean microwave-safe dish before heating up. Do not use any perfumes, hair sprays, or chemical cleaning products around your hot/cold pack.

How should I store my hot/cold pack?

If you’re ever not using your hot/cold pack, you’ll want to store it in a plastic baggie. If you like it cold, you can store it right in the baggie in the freezer (which also keeps it from smelling like freezer burn, yuck). If you store it outside the freezer, it’s still recommended to keep it in a baggie to prevent accidental stains or prevent mice from getting into it (yes this actually happened to someone). Note the plastic baggie cannot go in the microwave…but you’re smart enough to know that, right?

I’m sloppy and got a stain on my hot/cold pack. How can I clean it?

It’s okay, I’m sloppy too. DO NOT use any chemical cleaning products on your hot/cold pack as these may be flammable when heated and may also cause irritation when the pack touches the skin. To best clean your hot/cold pack, press a warm wet paper towel to the stain and try to soak out as much as you can. If necessary, gently rub a mild, clear hand soap into the stain and continue to soak it up with the wet paper towel. Let it air dry and repeat if necessary. Payne & Comfort products cannot go in the washing machine or dyer. Please note P&C cannot replace hot/cold packs due to stains that occur after purchasing.

There’s something wrong with my hot/cold pack. What do I do?

Oh no! As long as you are following the heating and care instructions above, it should be smooth sailing. But in the rare instance a manufacturer’s defect does occur, P&C will provide a refund less shipping or a replacement product WITHIN 90 DAYS of purchase. After 90 days of use, P&C can no longer offer a refund or replacement. Please email payneandcomfort@gmail.com with all product concerns. Inquiries will be responded to within 48 hours. Please note stains are not considered a manufacturer’s defect. See cleaning and care instructions above.

Do you wholesale?

Yes! Email payneandcomfort@gmail.com to request more information or find me on Faire Wholesale. Thank you for your interest!

Do you offer custom orders?

You bet! I’m always happy to make a custom sized hot/cold pack, or fulfill special fabric and scent requests. Email payneandcomfort@gmail.com to discuss options and pricing. Please note custom orders may not be available during the busy holiday season.

Do you ever offer sales or coupons?

Sure thing! Email subscribers get 10% off one order by signing up at payneandcomfort.com. I also run several shop sales throughout the year! The best way to be notified when those are happening is to subscribe to emails. You can also follow @payneandcomfort on Instagram (although email subscribers find out about sales first)!