pbcohen's Shop Policies
Thanks for shopping with me! My pieces are unique and always handmade with care in two smoke-free environments (although I share my home with birds).
Please feel free to contact me with any questions or send feedback. I'd love to hear from you.
Michigan residents will be charged a 6% sales tax upon checkout.
If you are new to etsy, follow this link: http://www.etsy.com/help_guide_checkout.php if you have any questions about how to order.
If you choose to pay by credit or debit card, you don't need a Paypal account. Simply pick the Paypal checkout option and look on the left side of the screen for the option to pay using a credit/debit card without a Paypal account.
If paying by Paypal, please make sure your Etsy mailing address matches your Paypal mailing address. Please convo me if they are different so that I ship your item to the right place. Please send Paypal funds within 3 days of purchasing an item or the sale will be canceled (unless you've let me know that your payment will be late, then I'd be happy to hold it for you).
Personal checks are welcome but must be cleared before I will mail out your order; please allow a few extra days for out of state checks.
All orders to the US are shipped using the USPS (US Postal Service) First Class or Priority Mail with delivery confirmation. Insurance is included for purchases over $100. Unless the listing states otherwise, I will ship within 3-5 business days of confirmed payment. I'll notify you by e-mail when your package has shipped.
Prices listed for international orders are for First Class. If you would like faster delivery or insurance/tracking number please contact me to sort this out. Please be aware of your country's customs fees as these are your responsibility.
If you have special requests for shipping, or concerns for international issues, please let me know before buying an item.
Refunds and Exchanges
I stand behind my work and want to you be happy with your purchase. Please contact me with any questions before your purchase. If for some reason you are not satisfied with a purchase, please notify me within 5 days of receiving your item, and I will make it right for you. I will allow refunds and exchanges for regular items only, not for custom items, and please contact me before returning any items. All exchanges will be done as soon as the item is received, returned unworn (in the case of earrings) and unharmed. Please ship the item back to me with some sort of tracking. As soon as I receive the order back in resellable condition, I will refund your money (minus shipping fees) through Paypal.
If your item arrives damaged, please contact me at once with details and photos. I will gladly replace the damaged piece.
Additional Policies and FAQs
If you have any extra information for me regarding your purchase (special sizes, time frames, shipping requests, etc.) please leave me a detailed note in the "message to seller" section when you check out.
I try to careful about the environment when I mail things out: items come in gift boxes, but nothing too fancy; shipping materials are made out of recycled products when possible, and occasionally re-used if clean.
All artwork, reproductions, and images on pbcohen.etsy.com are copyrighted © by Pamela Cohen. All rights reserved.
Last Updated February 4, 2011