I sincerely hope that this policy never needs to be invoked, but in rare circumstances, accidents do happen. Refunds or exchanges can only be given if the product is damaged/faulty on arrival, or if it breaks during normal, acceptable use and wear. I cannot refund you if you simply change your mind! If you do have a problem, please notify me ASAP and return the damaged item within 14 working days (the buyer bears the cost of return postage). A refund for the cost of the item (less the original postage cost) will be issued through PayPal, or an exchange can be arranged for goods of similar style and value.

I accept payment through PayPal, Etsy Gift Cards, or direct sales. Any charges in addition to standard postage, such as customs costs or tax, must be, regrettably, at the expense of the customer.

All items will be packed and dispatched within 2 working days (or on the next working day in the case of weekends and holidays) after payment has been received. Please allow 2-3 working days from posting for delivery of packages sent first class in the UK via Royal Mail, or between 5 and 21 working days for airmail delivery outside the UK.

If you want to use the trackable Airsure mail service from the UK rather than standard postage, shipping costs will be considerably higher - please contact me if you would prefer to use this method and I can invoice you for the additional costs.

I am happy to discuss creating custom-made pieces for your special occasion - please feel free to convo me.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide me with), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

- to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- to comply, if required, with a legal obligation or court order, or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I will only share your personal information for very limited reasons and in limited circumstances, as follows:

- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I may engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a bona fide belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Aside from exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Debra Kobasa am the data controller of your personal information. If you have any questions or concerns, you may contact me at debra.kobasa [!at] gmail.com Alternately, you may mail me at:

Debra Kobasa, 16 Ullswater Road, Ferryhill, Co Durham, DL17 8HH, United Kingdom