Embellished Children's Invitations and Stationery
peasandthankyous' Shop Policies
PAYPAL AND CREDIT CARDS VIA PAYPAL
Sales Tax: Pennsylvania residents, 7% added during checkout (sorry!)
Shipping address cannot be changed after payment is completed.
Cancellations can not be accepted once your order is in production.
Pre-production cancellations are subject to non-refundable Paypal fees.
USPS PRIORITY MAIL
Turnaround time will never be more than 7 days after proof approval, not including transit time. Please check the shop announcements as I am often working on a much faster pace!
Transit time is 2-3 days to US destinations via USPS Priority Mail service.
►►► Priority mail shipping is NOT a guaranteed delivery service, please ask if you would like to upgrade shipping or add insurance. $50 insurance is included automatically, but even fully insured Priority packages are not declared "lost" until 15 days past the expected delivery date. Because party invitations are time sensitive, please keep in mind that if your insured package arrives late, but within the insurance coverage window, it is not refundable.
►►► BECAUSE THERE ARE SPECIAL PEOPLE WHO MISUNDERSTAND: I do not work for USPS or Fedex. I cannot will a package arrive on a certain date.
Simply contact me for a quote - including your item, quantity, and destination - and if agreeable I will set up a listing for you. Current listings can not be purchased from non US residents.
USPS Priority Mail International service averages $20-$40 and has a 5-10 day transit time to most destinations.
Refunds and Exchanges
HELP ME HELP YOU
Every order is printed from approved proofs only, so I am unable to offer a refund or reorder if your items were printed incorrectly as a result of an incorrect proof. Please look closely at the spelling, punctuation, capitalization and all of the details to ensure that I have copied your party details perfectly. All text is entered manually and mistakes do happen!
I stand behind my craftsmanship and will gladly replace your order if it is not perfectly made as approved.
Additional Policies and FAQs
SO THERE IS NO CONFUSION
Of special note, inspired by real clients...
♥ The turnaround time is based on the day you approve your proof. If you are in a hurry, responding to my conversations in a reasonable amount of time is a good idea. Moreover, giving me all the party details and wording changes you would like to make up front, before I make your proof, would be best!
♥ If your proof is not approved until weeks after you've placed your order, I cannot magically make them appear on your doorstep the next day. I still have to make your order, from scratch, and it does not go into my production queue until the proof is approved. Also, see shipping note above... as they still have to be shipped.
♥ If you cannot decide on a quantity, please understand that additional invoices/refunds/listings may incur additional fees and will recalculate the shipping date to 7 days after your last billed invoice.
♥ If you decide to invite Aunt Martha after I have already shipped your order, please understand that reorders are also subject to the minimum quantity of 8. Standard turnaround applies to reorders.
♥ Excessive proof requests will incur a $5 fee for every proof after the third. I must enforce this, because most clients let me know all of the changes they need at one time... which is fabulous! But then there's the client who likes to tell me one thing at a time down to every last detail. And then change the color of the border. And then the color of the envelope. And then the first sentence back to what it was before. And then add a little more space after the date. And then increase the font by 2 points... and demand a proof after every response. This is not so fabulous.
♥ Kindness matters. This section is inspired by real people... the kind of people who don't bother reading my policies and then contact me 18 times to find out what's already written in the listing description, get mad at me for circumstances that are in their control and not mine (like waiting too long to place an order), or even complain that they are not pleased with the custom changes they requested on their invitations (yes, I have spent 8 years working with these paper colors and my fonts, I know what I'm talking about when I make suggestions or tell you something you asked for is not a good idea).
♥ IN CONCLUSION, if you need a printable design, please shop at a printable designers shop. If you need something yesterday, please see Dr. Emmett L. Brown about borrowing the DeLorean. But if you need anything I CAN do, I am happy to help, just be nice and we'll get along fabulously. I really do love my job, and I would love to make something special for your child's celebration :)
Last Updated May 19, 2015