peculiarities' Shop Policies
Greetings & Salutations!
I'm so happy that you stopped by to shop with me! Please enjoy your time here. As you've probably noticed from my shop announcement, I am a fan of Disneyland's Haunted Mansion...and New Orleans Square. I love things that have a dark whimsy to them and that is what you will find in my shop...lots of what I like to call "peculiarities" :)
Please read through the policies and let me know if you have any questions or concerns before placing an order. Don't be afraid to contact me for any reason...I don't bite...hard. ;)
Thank you for haunting my shop!
I accept Paypal and Credit Cards through Etsy Direct Checkout. Payment must be made within 24 hours of committing to purchase the item. If payment has not been made in that time, your order may be cancelled for non-payment. However, if you really, really want an item and don't want to miss out on it, but are waiting for a paycheck, etc., please convo me and let me know...we'll work something out :)
If you are paying through Paypal using "e-check", please be aware that your order will not be shipped until the check has cleared - which usually takes about 8 to 10 days.
I currently ship within the United States only. I'm sorry if this causes any inconvenience to you, but I must be able to mail with a tracking service (delivery confirmation) and I am not able to do that for a reasonable price internationally.
I always confirm that your address on Etsy matches your address on Paypal. If there is a difference, I will be contacting you via convo to inquire about which address you prefer me to mail to.
All orders are shipped out First Class Mail. Delivery Confirmation is added to all orders. **Starting around Dec. 15th, I automatically change all listings to reflect a Priority Shipping price to ensure delivery on time for Christmas.**
Priority Shipping and/or Insurance are available upon request. You must let me know that you want to upgrade the shipping before you purchase the item so that the listing can be adjusted accordingly. Please convo or message me to make this request. (If it is after Dec. 15th, no need to contact me for Priority shipping - it has already been added to all listings.)
Your item(s) will ship within 1 to 3 days of payment received unless otherwise noted in the listing. Custom orders will take extra time as they are made upon request.
Holiday shipping deadlines will be listed in the main shop announcement (front page of shop).
Refunds and Exchanges
Each item is thoroughly inspected before shipping and packaged securely. I want you to be happy with your purchase and will consider refunds or exchanges on a case to case basis. If you are unhappy with your purchase, please send a detailed description of the problem via convo so a solution can be negotiated. Thank you.
Additional Policies and FAQs
PLEASE NOTE: All pieces are created by hand, so no two items are identical. That's the beauty and uniqueness of the product! Please allow for slight variances from what is shown in the made to order photos.
Custom orders are accepted and most welcome! I would love to create something special just for you. :) Please contact me to let me know what you have in mind.
See something you love but can't purchase it at that precise moment? Or maybe you'd like multiple quantities of one item? Contact me regarding setting up a Reserved Listing. We can discuss exactly what your shopping needs are and can set it up in one convenient listing just for you! :)
Have you seen something in my shop that was sold before you could buy it? Or perhaps you like something but would prefer it in a different color or setting? Just let me know which item you are interested in and I'll see what I can do!
If something that you liked sold and it was OOAK (one of a kind), don't worry, I may be able to make you something similar. It never hurts to ask!
Still have questions? Contact me! I'm always interested in hearing from you and maybe sharing a silly joke or two! (I'm also a poet...)
Last Updated December 16, 2012