pegstilts

IT IS VERY IMPORTANT YOU UNDERSTAND THE FOLLOWING INFORMATION

If you are dissatisfied with your order for any reason, please let Kricket know immediately (within 48hrs of receiving your order).

Please contact Kricket through the PegStilts.com Contact Page or by calling 503-236-7327 so that we can work it out and find a solution for you.


PegStilts.com DOES NOT ALLOW for returns based on:

Changing your mind, not using the product enough, you're having financial hardships, your gig got cancelled, fear of using the product, or ANY other reasons that have nothing to do with the product quality itself.

You are always welcome to re-sell the item in your local area for full value, provided the product is still in usable condition.


Even with the restocking fee (see below), returns/exchanges still end up costing ME money and time, so I really try to avoid doing returns by making handmade products that are high quality, therefore not requiring returns.

PegStilts.com DOES guarantee quality of work(wo)manship.

IF YOU HAVE ANY QUESTIONS ABOUT ORDERING, PLEASE GET IN TOUCH BEFORE YOU ORDER AND SAVE YOURSELF THE HASSLE AND EXTRA COSTS.

NOTICE: IF you are wanting to do an exchange because you ordered a different size/height than what you wanted, and I was not contacted prior to the order to ask about sizing, OR if I was not provided a measurement, then the customer is responsible for the return shipping of the item, IF a new order is placed I MAY waive the restocking fee (it is up to me, to be determined based on each individual situation).


IF I messed up in some way then I would be responsible for the return shipping costs, but I am very careful to ensure that mistakes don't happen.

RETURNS/EXCHANGES GET REALLY EXPENSIVE REALLY QUICK FOR BOTH OF US.


IF APPROVED FOR A RETURN/EXCHANGE:
THE CUSTOMER IS RESPONSIBLE FOR ALL RETURN SHIPPING COSTS, ADDITIONALLY THERE IS A 20% RESTOCKING FEE ON ALL RETURN ORDERS (which covers some of my costs to ship you the original order, listing fees, and order processing fees)


REFUND CREDITS ARE NOT ISSUED UNTIL RETURN PRODUCT IS RECEIVED BY PEGSTILTS.COM, AND PRODUCT IS CONFIRMED TO BE IN NEW, UNUSED, AND STILL IN SELLABLE CONDITION at which time a refund minus the 20% restocking fee will be processed on the original order payment method.

A NEW order is required to be submitted if you're intending to buy a different size or a different product.

Customized products are not returnable under any circumstances.


DOING RETURNS GETS REALLY EXPENSIVE REALLY QUICK, IF YOU HAVE ANY QUESTIONS ABOUT ORDERING GET IN TOUCH BEFORE YOU ORDER AND SAVE YOURSELF THE HASSLE AND EXTRA COSTS.


Not eligible for a return?
You are always welcome to re-sell the item in your local area, provided the product is still in usable condition.

NOTE: It is really hard to take products back, particularly stilts, as it is a liability issue because there is no way of knowing how you've used them or what may have happened to them since they've been in your care, and I don't sell used stilts or any other used products.


If you find that your stilts "don't fit you right", please read the Stilt Order FAQs.

Customer should expect normal wear and tear over time/use of products, especially with the rubber tips on the stilts.

As with most products, there are a few replaceable parts (including rubber tips) which can be found for sale in PegStilts.com WebStore.

Safety equipment, particularly kneepads, should ALWAYS be used when using stilts, no matter your comfort level.



If you order a stilt height that ends up being too tall for your comfort level:

It is possible for you to cut them shorter and replace the tread (without having to do a return), but once you cut them there is no way to make that set taller later.

BE SURE TO READ THE RETURN/EXCHANGE POLICY PAGE

2021 CHRISTMAS ORDER DEADLINES:
East Coast USA/Canada 12/10/21
MidUSA 12/15/21
West Coast USA 12/17/21



Your order must be submitted by the above dates in order for me to ensure it will arrive before Christmas.

IF you place your order after the dates above, I can not assure they'll arrive in time.

All free shipping packages ship via ground, any rush shipping fees must be paid by the customer, expedited shipping is often very expensive, especially for the Stilts given the large box, so please try to plan accordingly to avoid extra fees.

IF you order late, and your order doesn't arrive on time it is NOT my fault. Christmas (and birthdays) happens on the same dates every year, I will absolutely go out of my way to do my best to get your order to you on time, but I don't take responsibility for late orders IF it has nothing to do with me.


Shipping and Delivery Information:

PegStilts.com WebStore is now offering FREE SHIPPING in the USA!

FREE US Shipping covers standard/ground shipping only via USPS or FedEx depending on the product.

FedEx Ground/USPS Mail Shipping:
Available to anywhere in the USA via PegStilts.com WebStore

Once the package ships, you should expect approximately:
1-4 business days delivery to West Coast USA,
4-7 business days delivery to Mid-USA,
7-10 business days delivery time to East Coast USA

MOST ORDER PROCESSING TAKES BETWEEN 1-3 BUSINESS DAYS DEPENDING ON IF THE PRODUCT YOU WANT IS IN STOCK, OR NEEDS TO BE MADE, MOST PRODUCTS ARE KEPT IN STOCK AT ALL TIMES.

Any orders requiring faster processing/shipping will require rush delivery fees to be paid for by the customer prior to shipment occurring, please get in touch directly if you require rush shipping.

IF YOU HAVE A SPECIFIC DATE YOU NEED YOUR ORDER BY, PLEASE PUT IT IN THE NOTES WHEN YOU PLACE YOUR ORDER, OR FEEL FREE TO GET IN TOUCH BEFORE PLACING YOUR ORDER.


PURCHASING MULTIPLE ITEMS? PLEASE BE SURE TO CHECK OUT THE DISCOUNTS PAGE (CLICK HERE)



IF YOU ARE ORDERING MULTIPLE SETS OF STILTS YOU SHOULD EXPECT A SLIGHTLY LONGER PROCESSING TIME DEPENDING ON YOUR ORDER SIZE.

When your order is received, I will communicate with you about expected shipment date.


EXPRESS & INTERNATIONAL SHIPPING:
Any orders requiring faster processing/shipping will require rush delivery fees to be paid for by the customer prior to shipment occurring, please get in touch directly if you require rush shipping.

FedEx Express (1-2 days delivery time):
Express Shipping is a lot more expensive for stilts due to the size of the box required to ship them.

However, if you need your stilts ASAP and you're able to pay the Express shipping fees, then I can generally meet your needs, get in touch for a quote, express shipping fees are required to be paid by the customer.


International Orders:
PegStilts.com IS able to ship stilts to International locations, though it can be quite expensive.

Send your shipping address and a list of the items you'd like to purchase to request a shipping quote to your destination.


Please tell others about PegStilts.com too
Word of mouth promotion is incredibly helpful to small businesses.
Thank you for supporting a Woman Veteran Owned Business in Lakeside, OR USA


Can I pick-up my order? Where is PegStilts.com located?
Yes, PegStilts.com offers FREE Pick-up.

You can schedule an appointment to pick up your order if you are located in or near Lakeside, Oregon.

I'm located off Highway 101 in Lakeside, OR.
I'll give you my exact address when we schedule your pick-up appointment.


During the checkout process you can enter what date/time is ideal for your appointment in the notes section, or email me.

You do not have to give an exact time/date, just a general idea.
I will check my schedule and confirm with you a date/time that works for both of us.
You can schedule an appointment to pick up your order if you are located in/near Lakeside, Oregon.
Get in touch a few days before you need your order to ensure I have what you want in stock and that we can find a date/time that works for both of us for you to come pick them up.
APPOINTMENTS ARE REQUIRED, PEGSTILTS.COM DOES NOT HAVE A STOREFRONT/RETAIL STORE

What method of shipping does PegStilts.com use?

For shipping to anywhere in the continental USA, Peg Stilts are shipped via FedEx Ground, and all other products are shipped via USPS.

HI, AK, PR, VI and Canadian orders are also shipped via USPS.

Shipping to Canada via USPS is approx 10-12 days, sometimes customs takes longer.

-->International customers please be aware that you may have to pay customs fees.

NOTE: Generally international shipping rates are quite expensive, but I am happy to give you a shipping quote if you'd like me to check for your area, please send me your full shipping address and the peg stilt size/height/quantity OR list of other products you are interested in so I can give you an accurate quote.

How long will it take for my order to arrive? Will my order ship right away?

I try to keep all of the height/size options available in stock all of the time.
Most orders for one set of stilts ships from PegStilts.com 1-3 days after payment is received.

Multiple set orders may take a little longer, but they will likely ship within 1-2 weeks of order placement, it depends on the order size, once your order is received I will be in touch to let you know order production timeline, if there will be a delay I will contact you to let you know.
Is that great service or what?!

If you need your order by a specific date, please be sure to communicate it to me, and I will do the best I can to ensure its arrival.

FedEx Ground/Home packages shipped within the USA generally arrive in 3-5 business days, occasionally 7-10 days if there is extreme weather conditions.

You will receive an e-mail directly from FedEx when your order ships providing you with the tracking information and expected delivery date so you can plan accordingly.

No shipping occurs on federal holidays or weekends.


I want to buy multiple sets of handstand blocks and/or stilts, can I get a discount?
YES!
Please visit PegStilts.com Discounts Page: https://pegstilts.com/pages/discounts


Does PegStilts.com ship internationally?

Yes, I can certainly ship internationally, but sometimes the cost is prohibitive.

If you would like to place an order for International shipping, please us the contact page so that I can provide you with a price quote.

NOTE: International customers, please be aware that you may have to pay customs fees.

If you or your business have a FedEx or UPS account number that allows you to get discounts on International Shipping I am happy to set up the shipping that way.
If you choose that you'd like me to use your FedEx or UPS account number, then you'll need to provide me with the number.


Why is shipping internationally so expensive?

Unfortunately the shipping cost is what it is because of the amount of space the box takes up in the shipper's truck/plane.

For example the 3' stilts ship in a 5 foot tall box so they charge based on the dimensions of the box, not that the box only weighs 12 pounds.

Because their fees are not something I'm in control of, there is nothing I can do about it. I'm sorry, I really wish I could...I lose a lot of international orders because of the shipping costs and that's really a shame for such a small niche business like PegStilts.com

If you buy multiple pairs of stilts and they are all going to the same place, depending on which height(s) of stilts you choose, I can sometimes combine shipping (put in same box, they are extendable) to make the shipping cost less.

PEGSTILTS.COM DISCLAIMER:

DO NOT make stilts, for yourself or others, using PegStilts.com products to copy from.

PegStilts.com does not endorse, allow, or permit the copying of our peg stilt design, style, or construction which is proprietary and has been used exclusively by PegStilts.com/Kricket Caffery since 2008.

PegStilts.com reserves the right to file legal complaints, including Cease and Desists and to take court/legal actions if necessary.

If you would like to know how to build stilts of your own, there are instructions that are downloadable for free from the internet.

Stilt walking can be quite safe provided that safety precautions are taken, and purchasing a well made product from a professional reputable builder like PegStilts.com is always recommended over building your own.

There are many dangers that a novice builder may not be aware of that could permanently disable someone if the product they’re using fails under them due to poor craftsmanship or the wrong materials being used.

ALL activities, including Stilt Walking, DO have risks, and by attempting to stilt walk YOU acknowledge that YOU are responsible for the safety of yourself, others around you, including property and possessions.

By purchasing or using PegStilts.com products, YOU assume ALL responsibility, liability, and risk to yourself and others around you, and you understand that any modification or poor maintenance of PegStilts.com products could be dangerous.

If you injure yourself, others around you, or any property or possessions, while stilt walking, training, or otherwise using PegStilts.com products or suggestions, whether properly or improperly, Kricket Caffery, PegStilts.com, and any/all affiliates, officers, directors, employees, and agents assume NO responsibility for injuries or damages incurred.

PegStilts.com respects your privacy.
Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission, it may be used by PegStilts.com for postal mailings and emailings but it will not be shared with outside parties or sold, ever.

Any information you give to us will be held with care and will not be used in ways that you have not consented to.

Business names of PegStilts.com customers may be used on PegStilts.com Customer Testimonials page, so that people can find locations where they can learn to stilt walk and/or get involved with local circus communities/performers.

Names of individual customers however will not be listed without consent, ever.

IF you would like your business name removed, please let me know ASAP.
CA residents can click here to opt out: https://pegstilts.com/pages/ccpa-opt-out

PEGSTILTS.COM DISCLAIMER:

DO NOT make stilts, for yourself or others, using PegStilts.com products to copy from.

PegStilts.com does not endorse, allow, or permit the copying of our peg stilt design, style, or construction which is proprietary and has been used exclusively by PegStilts.com/Kricket Caffery since 2008.

PegStilts.com reserves the right to file legal complaints, including Cease and Desists and to take court/legal actions if necessary.

If you would like to know how to build stilts of your own, there are instructions that are downloadable for free from the internet.

Stilt walking can be quite safe provided that safety precautions are taken, and purchasing a well made product from a professional reputable builder like PegStilts.com is always recommended over building your own.

There are many dangers that a novice builder may not be aware of that could permanently disable someone if the product they’re using fails under them due to poor craftsmanship or the wrong materials being used.

ALL activities, including Stilt Walking, DO have risks, and by attempting to stilt walk YOU acknowledge that YOU are responsible for the safety of yourself, others around you, including property and possessions.

By purchasing or using PegStilts.com products, YOU assume ALL responsibility, liability, and risk to yourself and others around you, and you understand that any modification or poor maintenance of PegStilts.com products could be dangerous.

If you injure yourself, others around you, or any property or possessions, while stilt walking, training, or otherwise using PegStilts.com products or suggestions, whether properly or improperly, Kricket Caffery, PegStilts.com, and any/all affiliates, officers, directors, employees, and agents assume NO responsibility for injuries or damages incurred.