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Toronto, Canada

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Quality 34 Shipping 101 Customer service 123

Shop policies

Last updated on March 3, 2011
Welcome to Cathy's Sweet Shop! Everything in the shop is handmade by me. That means all the imagery you see on the clothing, bags, prints, cards, stationery, buttons, magnets and more are done by yours truly. I hand silkscreen the clothing and bags; print paper goods on my Epson printer and trim if needed; draw and paint the original artwork; and handpress the buttons and magnets.

I am continually working on new things, especially with the holiday season nearing (well, 3 months away, but time flies), so check back often to see what's new.

I strive to make your shopping experience a pleasant one. Every purchase comes with a little freebie or two and a handwritten note. If you ever have any questions/concerns, please contact me at info [!at] or via etsy convo.

Accepted payment methods

Returns and exchanges
I do my best to send out the items made with care but I will accept returns/exchanges if there is a reasonable explanation. Buyer must contact me within 3 days of receiving item if he/she wishes to return/exchange the item(s).

Shipping costs are the responsibility of the buyer.
PLEASE PAY AT THE TIME OF PURCHASE. All items are in U.S. Dollars. If I do not receive your payment within 48 hours, I will cancel the sale. If for some reason you cannot pay right away, please at least let me know via convo.

PayPal is preferred as it is the quickest form of payment, but I do accept cheques and money orders. Funds must clear before I mail out your purchase, which can take 5-7 days after I receive the cheque/money order.

ONTARIO RESIDENTS: 8% PST is added to your total purchase at the time of checkout.
I am back to shipping twice a week, on Tuesdays and Fridays.
The Holidays are coming up quickly, so if you've been eyeing something in my shop, please be advised that it's best to order well in advance. I will do my best to get orders shipped in a timely fashion. Thanks for your understanding.

• International - Dec 1
• USA - Dec 3
• Canada - Dec 12

Most purchases made between Tuesday and Thursday will be shipped out on the Friday. Exceptions are custom orders and purchases made after 6 pm EST on Thursday. Purchases made between Friday and Monday will be shipped out on the Tuesday.

All packages are shipped through Canada Post, via regular air mail. If you want to upgrade (to Expresspost) or downgrade (to surface mail), please let me know at the time of purchase or beforehand so I can send you a revised invoice.

Clothing and bags are shipped with $100 insurance in case of loss/damage. Paper goods are shipped in a stiff mailer or with cardboard to prevent damage from being bent.

Customs charges are the responsibility of the buyer.
Additional policies and FAQs
Custom orders are welcome. I can print my designs onto different shirt sizes, colors and styles if you don't see what you are looking for in my shop. Just send me a convo.

I am currently accepting portrait requests.

Everything in my shop is available for wholesale or consignment. For a wholesale list, please contact me via convo or at info [!at]