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Shop policies

Last updated on March 6, 2011
Welcome to the PenguinArts store on Etsy. I am so glad that you have decided to visit my shop. All items for sale are handmade in my Cumming, GA home studio where I create lampworked glass beads and hand hammered findings. The jewelry is made using sterling sliver, Effetre (Moretti) glass, Vetrofond glass, Thompson enamels and Swarovski crystals. The lampwork beads have been annealed I take pride in my work and only use the best materials so that you will get a quality product when you order from PenguinArts!

Accepted payment methods

Returns and exchanges
In the event that you receive an item and you are not satisfied, please let me know your reason for dissatisfaction (so that I may provide better customer service in the future) and I will arrange for a refund or exchange. Please feel free to contact me with any questions that you may have so that we can resolve these situations in a timely manner. I want you to be happy with your purchase!
I accept money orders from USPS (the United States Postal Service) and credit/debit card payments. In the event that you wish to pay by credit/debit card, please let me know and I will collect the required information from you for processing.
All orders placed by 4pm Tuesday will ship no later than Wednesday.

All items are shipped via USPS (United States Postal Service.
The cost is $3.00 for purchases under $100.00. Sales exceeding $100 will be shipped via Priority Mail.