I accept Paypal and will ship your order when Paypal sends me receipt of your payment. I now accept credit cards too.

Please note that if payment via Paypal is not received within 3 days after the order is placed then I will re-list the item.

UK: Once posted delivery takes - Royal Mail First Class takes 1 - 2 days
International: Royal Mail Standard Airmail
(3 - 5 working days to Europe)** (5 -7 working days to USA)
All items except prints will be posted within 2 days. Prints within 3 days.
CHRISTMAS ORDER DATES
Please order by these dates to hopefully receive in time for Christmas. I can still post orders received after these dates but they may not arrive in time. NB I cannot guarantee the arrival time due to demand on postal service at this time of year and being sent International standard which is not a guaranteed time service.
UK - 17th Dec
Europe & USA - 10th Dec
Rest of the World - 3rd Dec
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Unmounted A3 prints will be sent in an extra strong postal tube. (option in a flat box in UK)
Mounted and framed prints will be sent in a suitable parcel box.

A3 Prints will be posted by Royal Mail (tracked) International and will have the relevant custom form attached. I will give you the tracking number with the dispatch notification. You are responsible for any custom charges in your own country.
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Unmounted A4 prints will be sent in a hard backed envelope with cellophane and mount board to prevent bending and damage.
They will be posted 1st class in UK or Standard Airmail elsewhere. (5 - 7 working days to USA)
**Custom form will be attached if required. You are responsible for any custom charges in your own country.**

If you live in Edinburgh I may be able to deliver to save postage and time depending on where you live. Please message me to find out if this is possible.

All my designs are copyright © Ruth Mutch, 2013 - 2018
Please respect my original work and do not copy my designs.

If you would like a custom design then please contact me to discuss what you would like. You can email me at info [!at] penguinparade.co.uk or send me a message.
Custom orders will obviously take longer and will be priced on an individual basis.

Bulk orders - If you are interested in a bulk order please contact me for discounted prices.

RETAILERS please enquire for my wholesale prices and terms. Message me or email info [!at] penguinparade.co.uk

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
1. Personal information
Information we collect
To fulfil your order, you must provide us with certain information (which you authorised Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order for example), if you contact us directly.
2. The legal bases we rely on to collect, use, and share personal information
Why we Need Your Information and How we Use It
We rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.
3. The third parties with whom we share personal information
Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies like Royal Mail. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
4. The length of time we keep personal information
Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data in a secure place for the following time period: 7 years (for tax reasons).
5. Personal information outside of Europe
Transfers of Personal Information Outside the EU.
The only reason personal information would be used outside the EU would be for the reason of delivery of purchases. Your name and address would be used on the parcel and would be shared with a delivery company for example Royal Mail for this reason only.

6. Buyers’ rights regarding our use of your personal information and contact details
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) We will generally delete your personal information upon request.
• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact us:
For purposes of EU data protection law, I, Kirsten & Ruth Mutch, are the data controllers of your personal information. If you have any questions or concerns, you may contact us at info [!at] penguinparade.co.uk. Alternately, you may mail us at: Kirsten Mutch, 58 West Ferryfield, Edinburgh EH5 2PU
Alternatively you can contact Etsy directly.