PenguinsPieces

Personalized Gifts and Accessories

Hillsdale, Michigan 1537 Sales On Etsy since 2008

5 out of 5 stars (306)

PenguinsPieces

Personalized Gifts and Accessories

Hillsdale, Michigan | 1537 Sales

All Items

Elizabeth

Contact shop owner

Elizabeth

Announcement    Penguin's Pieces is your source for personalized gifts and accessories featuring exclusive designs created with a modern twist on classic style. Custom orders are always welcome. Questions or comments? Please feel free to contact me!

All of my items are created, stored, and packaged in a smoke free environment.

Please check out my shop policies for more information on payments, shipping, and FAQ.

Priority shipping is available!
**INTERNATIONAL SHIPPING is now available! Please message me for individual shipping rates**

Proud member of the MICEtsy Team!

Check out my Facebook page for additional info on upcoming local shows.
http://www.facebook.com/PenguinsPieces

Want to keep up on all the new things happening with me and my shop? Follow along on Twitter!
http://www.twitter.com/PenguinsPieces

Find me on Instagram @PenguinsPieces for sneak peeks of new products and my creative processes.

Copyright © 2016-2018 Penguin's Pieces All Rights Reserved

Announcement

Last updated on May 8, 2019

Penguin's Pieces is your source for personalized gifts and accessories featuring exclusive designs created with a modern twist on classic style. Custom orders are always welcome. Questions or comments? Please feel free to contact me!

All of my items are created, stored, and packaged in a smoke free environment.

Please check out my shop policies for more information on payments, shipping, and FAQ.

Priority shipping is available!
**INTERNATIONAL SHIPPING is now available! Please message me for individual shipping rates**

Proud member of the MICEtsy Team!

Check out my Facebook page for additional info on upcoming local shows.
http://www.facebook.com/PenguinsPieces

Want to keep up on all the new things happening with me and my shop? Follow along on Twitter!
http://www.twitter.com/PenguinsPieces

Find me on Instagram @PenguinsPieces for sneak peeks of new products and my creative processes.

Copyright © 2016-2018 Penguin's Pieces All Rights Reserved

Reviews

Average item review
5 out of 5 stars
(306)
See reviews that mention:
quality 24 shipping 45 customer service 16

About PenguinsPieces

Sales 1,537
On Etsy since 2008

Designer, maker, wife, fur mom, penguin lover, bookworm, geek.

My Etsy journey began all the way back in 2008 when I discovered all the interesting people and things that could be found here. First as a shopper, and now as a shop owner, Etsy has brought forth a fierce spark of inspiration that I've been running with ever since.

PenguinsPieces has evolved over time. I originally started with glass and game piece jewelry, magnets, and key rings created with resin. I still love working with resin. She is a finicky mistress but her rewards are worth the effort. After a (rather longer than I planned) hiatus to move and get married, I jumped back into PenguinsPieces with new products and new focus. I've added a number of personalized gifts and am currently working on several more product lines to add to my shop.

My mind never stops thinking of new things to make. I love what I do and need many more hours in a day to bring all my ideas into fruition! I live in a rural area, just outside a small town where my studio overlooks our pond and the woods beyond. Just a glance outside my window inspires me. I look forward to continuing to grow, expand, and evolve.

Shop members

  • Elizabeth Mann

    Owner, Designer, Maker

Shop policies

Last updated on May 8, 2019
Welcome to Penguin's Pieces! Your source for personalized gifts and accessories featuring exclusive designs created with a modern twist on classic style. Custom orders are always welcome. Questions or comments? Please feel free to contact me!

Every item in my shop is designed, created, packaged, and shipped from my non-smoking studio by me. Each one is created individually by hand so no two will be exactly alike. That is the beauty and distinctiveness of handmade.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 12 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
I want you to be 100% satisfied with any purchase you make from my shop! I prefer to treat each transaction individually and if there ever is a problem please contact me immediately! I will do everything I can to make it right.

I do accept returns/exchanges on any new, unused item (without personalization) in original condition if notified within 3 days of receipt. Return postage is the responsibility of the buyer and all returns will be issued a shop credit (less Etsy and PayPal fees). Please contact me prior to shipping so that I am aware of it and can watch for it! :-)

**I AM UNABLE TO ACCEPT RETURNS OR EXCHANGES ON ANY CUSTOMIZED OR PERSONALIZED ITEMS. PLEASE DOUBLE CHECK ALL SPELLING, DATES, AND MONOGRAMS CAREFULLY BEFORE FINALIZING YOUR ORDER**
Payment
I accept payments through PayPal, Direct Checkout, and Etsy gift cards. All payments must be cleared before the creation of your items can begin.

Please note: E-check via PayPal could take an additional 3-7 business days for your payment to clear.

All orders are processed as they are received. If you need a rush on something, please contact me ASAP so I can attempt to accommodate you. This depends on current workload and time of year.

Since many of my items are personalized, I need to have clear and complete instructions for your personalization. If I have any questions about your order, I will attempt to contact you through the Etsy convo system. If I am unable to reach you after 3 attempts, I will produce your order as shown in the sample or cancel the sale and issue a refund to your original payment source. This depends on how much information I am missing.

Cancellations are allowed within 12 hours of purchase. If you change your mind, PLEASE contact me immediately! I am unable to allow cancellations once I have begun production of your order.
Shipping
*Please check each listing for current production times. Custom orders and personalized items take longer to ship. Items listed as "ready to ship" will be sent within 48 hours of cleared payment.*

I print all shipping labels directly from the Etsy checkout system. To avoid any shipping delays, PLEASE double check that your Etsy address is current and up to date. I am unable to take responsibility if the address you have on file is incorrect or out of date.

Items that ship First Class via the USPS include delivery confirmation. Tracking is unavailable for these. Unfortunately, the USPS does not offer tracking on First Class packages. Insurance is not included but is available for an additional fee.

Items that ship Priority Mail via the USPS include both a tracking number and merchandise insurance (up to $100). Additional insurance may be purchased for large orders.

Any Priority mail items that arrive damaged/broken will require photos of both the item and the packaging for insurance purposes.

Actual delivery times are out of my control. Once a package leaves my hands, it is up to the USPS to do their job and get your package safely to you and in a timely manner. That being said, holidays and weather related events may affect shipping estimates.

**International shipping IS available!!** Contact me for a shipping quote and I can set up a custom listing just for you!

Please note: International buyers are responsible for any/all customs taxes, duties, and fees associated with purchasing and shipping to their respective countries. Please refer to your local customs authority for more information.

Due to potential legal repercussions, I declare the full item value on customs forms and will not misrepresent the contents of my parcels.
Please do not ask me to lie on your customs form!
Additional policies and FAQs
Custom orders are welcomed!

Wholesale or consignment requests can be sent directly to Elizabeth [!at] PenguinsPieces.com
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

Information I Collect:

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for personalizing your order, for example), if you contact me directly.

Neither Etsy nor Paypal provide any debit or credit card information to individual sellers.

Why I Need Your Information and How I Use It:

I rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure:

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 3 years.

Transfers of Personal Information Outside the EU:

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights:

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me via the Etsy messaging platform.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me:

For purposes of EU data protection law, I, Elizabeth Mann, am the data controller of your personal information. If you have any questions or concerns, you may contact me at Elizabeth [!at] PenguinsPieces.com

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy directly to learn more about its privacy practices. Any questions in regards to marketing messages sent by Etsy would need to be directly addressed with them. PenguinsPieces has no control over the Etsy usage of such information.

More information

Last updated on Aug 24, 2017
Frequently asked questions
Custom Orders

Custom orders are welcome and encouraged. Do you see a frame you like but would prefer custom wording or a different monogram style? Not a problem. All of my exclusive designs can be altered to suit your needs.
Please contact me to get started on your personalized design today! You can reach me by clicking the "Contact Shop Owner" button on my shop's main page or the "Ask a question" button in individual listings.

Processing Times

Current processing times are listed as 10-14 business days for personalized items. I'm often able to get them out much quicker than that but if you need something by a specific date or a rush order, please contact me as soon as possible. All items listed as "ready to ship" will be sent out within 48 hours of cleared payment.

Wholesale availability

Please email Elizabeth@penguinspieces.com to inquire about wholesale and consignment opportunities.

How do I personalize my order?

During checkout, there will be a "notes to seller" box for you to leave names, titles, monograms, etc.

If you have any questions prior to ordering, please feel free to contact me by clicking the "Contact Shop Owner" button on my shop's main page or the "Ask a question" button in individual listings.

Making a Last Name Plural

It's not necessary to include an apostrophe to pluralize a last name. All of my items are created following proper grammar rules by default. This means that I will automatically use "The Smiths" rather than "The Smith's". Names ending in S,X,Z,CH,& SH will have -es added rather than an -s to make them plural.

If you have any questions or special requests prior to ordering, please feel free to contact me by clicking the "Contact Shop Owner" button on my shop's main page or the "Ask a question" button in individual listings.