PeonyandThistle

Zero-waste, eco buntings, journals, art, vintage

Glasgow, United Kingdom On Etsy since 2010

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

PeonyandThistle

Zero-waste, eco buntings, journals, art, vintage

Glasgow, United Kingdom | 5,150 Sales

PeonyandThistle is taking a short break

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Note from shop owner We’re temporarily closed to reduce postal workers’ load at this difficult time. We’ll review this at the end of April.

Please stay home, stay safe!

Note from shop owner

Last updated on Apr 18, 2020

We’re temporarily closed to reduce postal workers’ load at this difficult time. We’ll review this at the end of April.

Please stay home, stay safe!

Peony and Thistle

Contact shop owner

Peony and Thistle

Reviews

Average item review
5 out of 5 stars
(1137)
See reviews that mention:
quality 85 shipping 229 customer service 128

About PeonyandThistle

Sales 5,150
On Etsy since 2010

Eco-friendly products lovingly made in rural Scotland.

Shop policies

Last updated on October 28, 2019
Welcome to Peony and Thistle, an zero-waste, plastic free, eco-friendly Scottish business.

In all we do, we try to minimise our business’s impact on the environment. Our hand-made products are made using re-purposed books, maps, games, paper and vintage or rescued fabric. We rescue paper wherever possible and, where this is not possible or where we want to use a particular type of paper for a print or journal, we use recycled or FSC paper.

Our buntings and garlands come in clear, bio-degradable and compostable bags.

For shipping, we re-use boxes and use bio-degradable or clean rescued bubble wrap. Since we re-use boxes and envelopes for shipping, the outer cover of your shipment may not be very pretty!

We wrap all items extremely carefully for shipping. We'd love it if our customers could re-use the biodegradable bubblewrap and wrapping materials or give them to a charity shop or thrift shop so that they can use them! If you are sending an item as a gift and would like us to provide a more attractive outer box or would like us to gift wrap your purchase, please contact us and we will let you know the additional cost of this.

All items are stored in a smoke-free, pet-free home.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
If you wish to return an order, please let us know within 14 days of receipt. The item must be returned unused and return shipping costs are paid by the buyer. Once we have received the returned item in its original condition, we will issue a refund or exchange it for another item of equal value. All refunds will be returned in the same method as payment was given.

Unfortunately, items which have been customised cannot be returned.

If an insured item is damaged in shipping, please contact us to make arrangements for refund or exchange.

How long does SHIPPING TO THE US take?
Shipping to the US normally takes a week to ten days but can, occasionally, take a lot longer.

I have sent you a message. When can I expect a reply?
We are a small business based in rural Scotland. This means that, if you are based elsewhere in the world, we could very well be sleeping while you are browsing the internet. We also try to take some time off in the evenings and at weekends to re-charge our batteries.

This may mean that we can't reply immediately to your messages. But we WILL always reply as quickly as possible and do our very best to get back to you, at the latest, within 2 working days of receiving your message.
Payment
We use Direct Payment through Etsy.

We also use Paypal, which also accepts credit cards and e-checks.

You do not have to have a PayPal Account to use your credit card or bank account to pay. When you checkout, choose Paypal, select the option "I do not have a PayPal account", then click "continue" and follow the instructions.
Shipping
SHIPPING TIMES
We ship, at the latest, within 7 days of cleared payment. Generally we ship as soon as we possibly can. If you require a faster delivery, please contact us for arrangements.

We ship worldwide.

SHIPPING TO THE UNITED STATES
Shipping to the US normally takes a week to ten days but can, occasionally, take a lot longer. If you would like EXPEDITED SHIPPING, please get in touch for a quote.

Custom fees and any local taxes will be the responsibility of the buyer. We cannot mark orders as a 'gift' as this is not legal.

COMBINED SHIPPING - We're happy to combine shipping costs and will refund any excess paid. If you're buying several items from our shop and would prefer us to let you know in advance what the combined shipping cost will be, please send us a message and we will be happy to let you know.

Insurance is optional (but advisable if the item has a high value). Please leave a note to seller when buying your item if you would like insurance on your package. We'll then contact you to let you know the extra cost involved so that you can arrange the additional payment.

We re-use packaging materials and boxes wherever possible to keep shipping costs down and minimise the effects of our business on the environment. If, however, you would like your item delivered in a brand new box, please contact us and we will let you know the additional costs involved.
Additional policies and FAQs
Feedback
Positive feedback is very important to us. If you are considering leaving less than positive feedback, please contact PeonyandThistle with your concerns about your purchased item and / or transaction, so we can resolve the issue for you as quickly as possible.
Thank you!