pepperberry is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

pepperberry is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on February 15, 2011
Welcome to Pepperberry! I'm Alison, and I sell fun crocheted items and patterns to make the same.

Accepted payment methods

Paypal
Returns and exchanges
All pattern sales are final.

If you have any problems with tangible items, please contact me directly. It really depends on the specific situation, whether I will refund, re-create the item, or exchange.

I will happily repair items that have become worn or damaged (within reason, people ;)), simply contact me.
Payment
I accept PayPal and payment via money order. I expect payment within a reasonable period of time. If I haven't received a payment or an email from you within a week, I'm going to assume that you're not planning on paying for the item and report it to etsy for reimbursement.
Shipping
Tangible items are shipped via USPS first class mail. Since most items are relatively small, that means they should arrive in 2-3 days in most parts of the US. I'm in Massachusetts, so you can calculate from there. I ship First Class International for international orders, and, well, it will get there when it gets there, as international shipping can sometimes be unpredictable.

Patterns are PDF files and sent via email within 24 hours of purchase.

If you have ordered a PDF, please remember to check your spam filter or junk email folder, as the pattern emails have ended up there in the past. If there is any question of you not receiving the pattern, please contact me immediately.

If you purchase both a PDF and a tangible item, I'll double check the shipping costs and adjust for any difference.
Additional policies and FAQs
Regarding Alchemy and Custom Orders-- a 20% down payment is required for me to begin work. I provide photos of the completed item, then will ship upon receipt of the remainder of payment. For Custom Orders, this means I will create an etsy Reserved Listing for the item. If I do not receive the remainder of the payment within 1 month, I reserve the right to do what I please with the finished item, and you will forfeit your deposit. I will also send anyone making a custom order a copy of this policy.

Please contact me if you are interested in wholesale or consignment.