PeppersCrafts

Hand crafted gifts and custom wood burnings from Sussex

Angmering, United Kingdom

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

Items

 
Harriet Willems

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Harriet Willems

Reviews

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Quality 3 Shipping 2 Customer service 2

About PeppersCrafts

Sales 33
On Etsy since 2013

Lovely, Handmade Goodness from the UK

I love making things in my spare time and I decided to try and share my crafts with the world by opening an Etsy shop.

I hope that people can enjoy my items as much as I enjoy making them. I love receiving a handmade gift as it feels more personal to me. I know that a lot of time and effort has gone into making it and I appreciate it more.

I hope you enjoy looking through my shop and hope that you find something that you like.

Pepper x

Shop members

  • Harriet Willems

    Owner, Maker, Craftsmith

    I'm Harriet, my nickname is Pepper. I live in Angmering with my husband, Colin. I love to do all kinds of crafts in my spare time. I am passionate about making handmade gifts as I feel they are much more personal than something that is mass produced.

  • Colin Willems

    Designer, Creator

    Hi, I'm Colin. I'm a graphic designer based in Sussex where I live with my wife, Harriet. I love all aspects of design and love collaborating with Harriet to create amazing designs.

Shop policies

Last updated on December 10, 2018
Hello Etsy Shoppers,

Here I have made a list of my shop policies. I aim to answer general questions below but if you have any specific queries, please feel free to contact me via etsy.com conversation.

I have aimed to be fair in all my policies and am always open to negotiations.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Returns:

Made to order/custom orders are not eligible for a refund.

Items can be returned within 7 days of receipt of the item.

Please contact me via etsy.com conversation.

Please be aware that a refund will only be issued if the item(s) is returned in the same condition as it was sent.

The buyer accepts the responsibility of payment for returning the item(s) unless the item(s) is faulty.

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Non-delivery:

I will always send a message to buyers confirming that I have dispatched your item(s).

If you do not receive your item(s) within 7 days of receiving this confirmation message, please contact me via etsy.com conversation as your item(s) may have been delayed or lost in transit.

In this instance I will make every effort to investigate what has happened to your item(s) and will negotiate with you the best solution.
Payment
I accept Direct Payments and am able to take payment via credit/debit card, gift card and Paypal.

Please make your payment at time of checkout.

If you do not make your payment at time of checkout you will be contacted and prompted to do so within three days.

If you do not respond, I reserve the right to cancel your order and re-list the item.

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Order cancellation:

Orders can only be cancelled within 24 hours of payment.

Please contact me via etsy.com conversation within this time frame to cancel your order.

Any requests received after this time will not be accepted but may still be returned if eligible. Please see Returns.
Shipping
I aim to dispatch stocked items within 1-3 working days of receipt of payment. If for any reason this is not possible I will contact you via etsy.com conversation.

Delivery aim within UK: 1-2 days
Rest of the World: approx. 5-10 days

For all made to order items, the delivery time will depend on the item requested and whether it needs to be produced externally. However you can contact me via etsy.com conversation for an estimated delivery time.

Please ensure that you provide the correct delivery address at the time of purchase as once the item has been dispatched there will be no way of rectifying this.
Additional policies and FAQs
Please note that computer screen resolutions and colour settings vary - pictures of my items are taken in natural daylight, where possible, to best represent the products true colour.

Please be aware that all made to order items will vary from the pictures used when listing the item. This may be due, but not limited, to changes in availability of materials, batch numbers, etc.

All items are made and packaged in a smoke and pet free home.

Please contact me via etsy.com conversation if you need help with your order or if anything in the policies stated above are unclear.