PerfectMatchShop

Candles you want to light up 🔥

| Warwick, Rhode Island

Star Seller.

This seller sets a shining example for providing a great customer experience, with a history of 5-star reviews, on-time shipping, and quick replies to any messages they received.

Announcement    Hi! Thank you so much for shopping small! If you need help placing an order please send us a message. We respond quickly!

⏳Our processing time (how long it takes for us to make your order) is 1-3 business days. Once we are done processing your order we ship it out USPS priority mail.

GIFT-NOTES: if you need a gift note added to your package PLEASE add it to the appropriate spot or it will not be added to your package. They do not go in the “notes to seller” section. We apologize for the inconvenience!

🏡 ONE ADDRESS PER ORDER. If you want shipped to multiple addresses, please place separate orders.

Please refer to our shop policies for more information 💕

Thank you for choosing The Perfect Match 👫🏼

Announcement

Last updated on Aug 26, 2021

Hi! Thank you so much for shopping small! If you need help placing an order please send us a message. We respond quickly!

⏳Our processing time (how long it takes for us to make your order) is 1-3 business days. Once we are done processing your order we ship it out USPS priority mail.

GIFT-NOTES: if you need a gift note added to your package PLEASE add it to the appropriate spot or it will not be added to your package. They do not go in the “notes to seller” section. We apologize for the inconvenience!

🏡 ONE ADDRESS PER ORDER. If you want shipped to multiple addresses, please place separate orders.

Please refer to our shop policies for more information 💕

Thank you for choosing The Perfect Match 👫🏼

Items

 

All Items

Cierra

Contact shop owner

Cierra

Reviews

Average item review
5 out of 5 stars
(5463)
See reviews that mention:
Quality 252 Shipping 697 Customer service 208

About PerfectMatchShop

Sales 37,791
On Etsy since 2020

Shop members

  • Cierra

    Candle Making Extraordinaire

  • Justin

    Candle Innovation Officer

Shop policies

More information

Last updated on Aug 26, 2021
Frequently asked questions
Care instructions

When you are ready to first light your soy candle, please allow the wax to melt all the way to the sides of the jar, this will prevent your candle from "tunnelling" which limits the life of your soy candle.
Our soy candles are hand poured and made in very small batches, not mass produced with machines. Each candle is going to be different. You may notice dark patches on the sides of your candles - this is completely normal with natural soy wax. This is not a defect, it's just because the soy did not adhere to the jar in those areas. If areas of your candle look uneven, that is also another sign of natural soy wax.
With natural soy wax you are receiving a much cleaner burn than other companies who add harmful chemicals to their ingredients.

Custom and personalized orders

We love to personalize your orders! Please note that when you are requesting personalization, it is your responsibility to double check your spelling. We are not responsible for labels that are misspelled from the buyer. We do not ever accept returns on personalized items.

Returning/Cancelling orders

Orders that have been processed cannot be cancelled. Processed means your order slip has been printed, your shipping label has been printed, and your order has been sent off to our production line.

If your order gets returned back to us for any reason we can do one of two things:
1. Collect shipping charges via Venmo and reship to another address you provide.
2. Refund you for the ITEM cost minus a $5 restocking fee. You will not receive a refund on the shipping costs.

Due to Covid we are not accepting returns on any of our items. If an item arrives damaged please contact us immediately with a photo of the damage so we can have it replaced ASAP. Thank you

REFUNDS WILL NOT BE GIVEN FOR USPS SHIPPING DELAYS.
Thank you for understanding!

When has my order shipped?

Etsy sends you a notification once your shipping label has been PRINTED saying your order has shipped. This completely ignores our processing times and starts counting down the shipping time from the date we print this label.

This does not mean your order has actually left our facility. Please check our shop announcements for updated information on current processing times. This is very important information. Our processing times are always updated and are reflected in the set of estimated dates you will receive prior to purchasing.

If you have any questions regarding this please contact us first. Thank you

*If your order is marked as delivered and you have not received it please contact your local post office for assistance.