petitewonders28

CUSTOMER'S RESPONSIBILITY:
read the descriptions and look at the photos in the listing before placing an order.

The act of placing an order means you accept and will abide by this shop's policies.

If you order an item by mistake and want to cancel the order, please contact me as soon as possible.

In the last 7 years, I only had two respective customers who needed to cancel the orders. They did not realize the items they bought are NOT full size merchandises at the time of purchase.

DECLINE SALES:
For any customer who had TWO transaction cancellations within a six-month period before the items were shipped, ALL FURTHER SERVICE OR TRANSACTIONS WILL BE DECLINED.

OTHER DETAILS ON REFUND AND CANCELLATION:

Items (damaged or defective) need to be returned and received before REFUND will be issued.

Full refund including shipping if I sent you a wrong item.
Refund will be issued once the item is RETURNED and received by me. I will reimburse you for the return shipping as well.

Damaged or defective items need to be returned before a refund is issued. I will pay for the shipping cost when you return the damaged item. I always do my best to pack the items securely.

Customers are responsible to provide an accurate shipping address.
If the item or package was un-deliverable or lost in the mail due to an incorrect address, no refund will be issued.

If the undeliverable item was returned to me by USPS, you will receive a refund of the item only. Shipping cost will not be refunded.

If you inadvertently purchased any item from me and wish to return it.

Please return it WITHIN 14 DAYS of receipt. After that period, refund will not be honored. Thank you for your understanding.

I will refund you after the item is received back by me.
You will receive a refund of the item ONLY. Shipping fee will not be refunded.

The item needs to be in its original condition to qualify for a refund. All original packaging materials and mailer are required to be returned as well.

* Due to the nature that handmade items are never 100% perfect, refunds or replacements will not be offered for imperfections.

CANCELLATION BEFORE the item is shipped:
If you change your mind and would like to cancel your purchase BEFORE the item was mailed, $1 handling and cancellation charge is required.

In other words, you will receive a full refund minus $1 cancellation fee.

SALE and CLEARANCE items are final.
They are not returnable or refundable.

There will be no refund if the item was marked "Delivered" by USPS.

If you have any questions about my shop's refund policy, please contact me.

International customers will be responsible to pay for all customs duties.

I accept PayPal and credit cards in my Etsy shop.

Shipping is through USPS. Please refer to individual listing for specific details. Shipping fee includes postage, packing materials, and time involved in getting the package ready for shipment.

Item will be shipped within 1-3 business days after payment is received.

Delivery confirmation with a tracking number is included for all domestic shipment.

I currently do not ship to overseas destinations.

I ship to the address that links to your credit card or Paypal account. If you'd like me to ship to another address, please be sure the address is accurate to ensure delivery.

Special orders, custom orders, made to orders are not accepted at the moment.

Your privacy is respected in accordance with local and federal laws when you make purchases in this shop.

All information you provide during a transaction is solely used to complete the transaction. No further uses will be made from such information by this shop.