Stacey on Mar 25, 20232 out of 5 stars
Poorly packaged for shipping. Table broken and had to be reassembled.
PhantomXDesign responded on Mar 30, 2023
According to customer, package was damaged upon delivery (UPS). I profusely apologized to customer that wood planks on top of table had come off. even tho it was out of my control. I also noticed from pictures customer sent me that there was fresh dark water stains on some parts of table which leads me to believe the package was left outside in inclement weather of rain or snow. Table was packaged with all necessary precautions including wrapping individual table legs in bubble wrap. bubble wrap wrapped around table top portion and enclosing entire table in giant foam slip made for flat giant flat screen t.v's with styroam and wadded paper for cushioning. Customer told me they will be able to re-attach table top planks themselves fairly easily even tho I offered to send them TightBond II glue. 3-4 weeks later neg. review??